Archive | 2013

BB0027 – CROSS – CULTURE ASPECTS OF BUSINESS

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ASSIGNMENT

 

DRIVE FALL 2013
PROGRAM BBA
SUBJECT CODE & NAME BB0027 – CROSS – CULTURE ASPECTS OF BUSINESS
SEMESTER 6
BK ID B0187
CREDITS 4
MARKS 60

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

 

Q. 1 Write a note on Specific Vs Diffused Culture.

 

Ans : Explanation of specific culture:-

 

This dimension measures how far people get involved with other’s life space.  Take a research group as an example.  In specific-oriented cultures, the project leader would segregate out the task relationship he/she has with a subordinate, and insulates this “work relationship” from other dealings.  Therefore, the leader’s authority only reaches where his/her work relationship with the subordinate is defined, and each area in which the two persons encounter each other is considered apart from the other.  Work and life are sharply separated in specific-oriented cultures life the U.S.

A specific culture is one in which individuals have a large

 

 

 

 

Q. 2 Explain Eiffel Tower Culture.

 

Ans : Eiffel Tower Culture :-

 

The design of the Eiffel Tower was originated by Maurice Koechlin and Émile Nouguier, two senior engineers who worked for the Compagnie des Etablissements Eiffel after discussion about a suitable centrepiece for the proposed 1889 Exposition Universelle, a World’s Fair which would celebrate the centennial of the French Revolution. In May 1884, Koechlin, working at home, made an outline drawing of their scheme, described by him as “a great pylon, consisting of four lattice girders standing apart at the base and coming together at the

 

 

Q. 3 Discuss business strategy and implications of culture on business strategy.

 

Ans : Business strategy:-

 

A business strategy is the means by which it sets out to achieve its desired ends (objectives). It can simply be described as a long-term business planning. Typically a business strategy will cover a period of about 3-5 years (sometimes even longer).

A business strategy is concerned with major resource issues e.g. raising the finance to build a new factory or plant. Strategies are also concerned with deciding on what products to allocate major resources to – for example when Coca-Cola launched

 

 

 

Q. 4 Explain japanese leadership approaches.

 

Ans : Japanese leadership approaches:-

 

The Japanese are a very collectivist society. There is a tighter social framework in which the person respects the group he or she belongs. Also, the Japanese place a great emphasis on belonging, working together and being a good member. Therefore, the best type of leadership style that would be most effective for the Japanese would be the participative leadership approach. The participative leadership approach is a style of leadership in which employees are involved in the decision making process and all members are invited to think strategically and also to improve the operation of the organization. Unlike managers in most other countries

 

 

Q. 5 Mr Zeeshan is a consultant. One of his clients wants to do business in UAE. What suggestions Mr Zeeshan shall give the client?

 

Ans : Explanation of Doing Business in Arab Countries:-

 

A potential for business is the first research in the business deal. It is great to see that the world is now more accessible and people are more open to ideas. It is time to cross geographical borders and mitigate in order to survive and sustain all types of competitions. The world is getting smaller owing to connectivity and time zones are never a problem now as technology is clearly proving to be a positive trait in all business deals. The Arabian world believes in certain rules for business and they are progressive in many ways about business conducts. Arabs do not weigh business with respect to timings but they value trust and loyalty.

 

 

Q. 6 Visit the site http://www.geert-hofstede.com/ and have a look at the cultural dimensions of India http://www.geert-hofstede.com/hofstede_india.shtml.Write a short note based on the observations.

 

Ans : Observations are:-

 

What about India:-

 

If we explore the Indian culture through the lens of the 5-D Model, we can get a good overview of the deep drivers of Indian culture relative to other world cultures.

 

1.Power distance:-

 

This dimension deals with the fact that all individuals in societies are not equal – it expresses the attitude of the culture towards these inequalities amongst us.

India scores high on this dimension, 77, indicating

 

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BBA105- COMPUTER FUNDAMENTALS

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ASSIGNMENT

 

DRIVE FALL 2013
PROGRAM BBA
SUBJECT CODE & NAME BBA105- COMPUTER FUNDAMENTALS
SEMESTER 1
BK ID B1501
CREDITS 2
MARKS 30

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

Q.1 a. Determine the decimal equivalent of the given number (34.51)8

b. determine the decimal equivalent of the given number (155)16

 

Ans : a. Decimal to octal conversion formula :

 

To convert integer decimals to octal, divide the original number by the largest possible power of 8 and successively divide the remainders by successively smaller powers of 8 until the power is 1. The octal representation is formed by the quotients, written in the order generated by the algorithm. It is one of the most commonly explained problems in computer basics.

 

An octal number can be converted to a decimal number using the following formula:

Decimal Form = Ʃ(ai x 8i)

 

 

 

 

Q. 2 Invite a set of friends for your wedding through email because you do not have enough of time to go and personally invite. How do you invite them with one personal mail?

 

Ans : Mail merge steps and example :

 

Suppose we write the invitation as follows:-

 

Dear friends,

You all are invited in my marriage at 12 jan, 2013 at Kamal palace, New Delhi. Kindly ensure your presence to bless and enlighten us..

With regards,

 

 

 

 

Q. 3 Write short notes on

a. Magnetic disc description

b. CD ROM description

 

Ans : Magnetic disc description:

 

A memory device, such as a floppy disk, a hard disk, or a removable cartridge, that is covered with a magnetic coating on which digital information is stored in the form of microscopically small, magnetized needles. The disk surface is divided into concentric tracks (circles within circles). The thinner the tracks, the more storage. The data bits are recorded as tiny magnetic spots on the tracks. The smaller the spot, the more bits per inch and the greater the storage. Tracks are further divided into sectors, which hold a block of data that is re

 

 

 

Ans : CD ROM :

 

A CD-ROM is a pre-pressed compact disc which contains data. The name is an acronym which stands for “Compact Disc Read-only Memory”. Computers can read CD-ROMs, but cannot write on them. CD-ROMs are popularly used to distribute computer software, including video games and multimedia applications, though any data can be stored (up to the capacity limit of a disc). Some CDs, called enhanced CDs, hold both computer

 

 

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BBA103- BUSINESS ENVIRONMENT

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ASSIGNMENT

 

DRIVE FALL 2013
PROGRAM BBA
SUBJECT CODE & NAME BBA 103- BUSINESS ENVIRONMENT
SEMESTER 1
BK ID B1501
CREDITS 4
MARKS 60

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

 

Q.1 Perform SWOT analysis on any one of the major IT companies like Infosys, TCS, HCL and Wipro

 

Ans :  SWOT analysis of Infosys :

 

Introduction :

 

Infosys Technologies Ltd. (NASDAQ: INFY) was started in 1981 by seven people with US$ 250. Today, we are a global leader in the “next generation” of IT and consulting with revenues of over US$ 4billion.Infosys defines, designs and delivers technology-enabled business solutions that help Global 2000 companies win in a Flat World. Infosys also provides a complete range of services by leveraging our domain and business expertise and strategic alliances with leading technology providers.

 

Strength:

 

1. Since the company is based in India its competitive

 

 

Q.2 Discuss Business Ethics. What are the activities considered unethical in business?

 

Ans : Business ethics:

 

Business ethics (also corporate ethics ) is a form of applied ethics or professional ethics that examines ethical principles and moral or ethical problems that arise in a business environment. It applies to all aspects of business conduct and is relevant to the conduct of individuals and entire organizations.

Business ethics has both normative and descriptive dimensions. As a corporate practice and a career specialization, the field is primarily normative. Academics attempting to understand business behavior employ descriptive methods. The range and quantity of business ethical issues reflects the interaction of profit-maximizing behavior with non-

 

 

 

Q.3 Discuss the economic functions and roles of the government?

 

Ans : Economic Functions :

 

In their discussion of a game’s internal economy represented by the flow of resources, Adams and Rollings identify four basic economic functions: sources, drains, converters and traders (2007:331-340). Sources create resources, drains destroy resources. Converters replace one type of resource for another, while traders allow the exchange of resources between players or game elements. In theory, a pool or combination of pools and gates can fulfill all these functions, but for clarity it is useful to introduce special nodes to represent sources, drains, converters and traders.

 

1. Sources:

 

 

Q.4 Is Indian rupee fully convertible? Discuss the consequences of convertibility of rupee .

 

Ans:  Is Indian rupee fully convertible:

 

No , Indian rupee is not fully convertible. The reason is simple. The Rupee is not an international currency. It is not freely convertible. One needs the permission of the Reserve Bank of India to convert large amounts of rupees to convert large amounts of Indian Rupees to any other international currency. The Indian rupee is acceptable at its face value within the geographical borders of the country. Outside India, it does not become altogether worthless, but loses its value sharply.

 

 

 

Q.5 Describe the corporate social responsibility of business houses towards human resources with an example of an Indian company.

 

Ans : Corporate social responsibility :

 

Corporate social responsibility (CSR, also called corporate conscience, corporate citizenship, social performance, or sustainable responsible business/ Responsible Business) is a form of corporate self-regulation integrated into a business model. CSR policy functions as a built-in, self-regulating mechanism whereby a business monitors and ensures its active compliance with the spirit of the law, ethical standards, and international norms. In some models, a firm’s implementation of CSR goes beyond compliance and engages in “actions that appear to further some social good, beyond the interests of the firm and that which is required by law.” CSR

 

 

 

Q.6 Higher FDI is expected to bring in more investment. Discuss the importance of FDI in this context.

 

Ans : Explain FDI :

 

Foreign direct investment (FDI) is a direct investment into production or business in a country by an individual or company of another country, either by buying a company in the target country or by expanding operations of an existing business in that country. Foreign direct investment is in contrast to portfolio investment which is a passive investment in the securities of another country such as stocks and bonds. Broadly, foreign direct investment includes “

 

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QM0018 – QUALITY DEVELOPMENT METHODS

 

 

 

 

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ASSIGNMENT

                                    

DRIVE FALL 2013
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) PGDTQMN – (SEM 2)
SUBJECT CODE & NAME QM0018 – QUALITY DEVELOPMENT METHODS
SEMESTER 4
BK ID B1351
CREDITS 4
MARKS 60

 

 

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1. Performance analysis is an assessment of process, equipment, employee or any other factor to gauge the progress towards predetermined goals. Explain briefly the steps for conducting performance analysis. What are the advantages of performance analysis?

(Meaning of performance analysis-2 marks, Steps for conducting performance analysis-6 marks, Advantages of performance analysis-2 marks)10 marks

Answer.

Performance analysis

Performance is a situational concept associated with the experience which is being studied. For example, in the context of organizational financial performance, performance is considered as a measure of the change of the financial state of an organization, or the financial outcomes that result from management decisions and the implementation of those decisions by members of the organization. Performance analysis is an assessment of process, equipment, employee, or any other factor to gauge progress towards predetermined goals. It is guided and assessed by effectiveness, efficiency, and equity. Front-end performance analysis is one of the most important investments that the organizations should make to achieve maximum return on all other investments in human

 

 

 

Q2. Discuss supplier development process. Explain the reasons for supplier development.

(Meaning of supplier development-2 marks, Supplier development process-4 marks, Reasons for Supplier Development Program-4 marks)10 marks

Answer.

supplier development

Supplier development is the process of working with certain suppliers/subcontractors on a one-to-one basis Two most important functions of a supplier development pro gram are:

  • Provides information on products, expected sales growth, etc.
  • Provides training on the application of cost effective implementation and quality tools.

Major organizations use a “hands-on” approach to improve their supplier’s manufacturing processes and administrative systems. They work side by side with their

 

 

Q3. Describe the features of Total Systems Intervention (TSI). Explain the phases in TSI Process.

(Meaning of TSI-2 marks, Features of TSI-4 marks, Phases in TSI process-4 marks)10 marks

Answer.

Meaning of TSI

Total Systems Intervention (TSI) is used to select suitable system methodologies as part of an action research program in large organizations. The organization employs a variety of system metaphors. The system metaphor is an explanation that the customers, programmers, and managers describe about how the system works. It is used to support innovative thinking about the organization and the difficult issues that managers have to deal with. TSI operates on the hypothesis that organizations are too complicated to understand by just using one system model. Besides, the strategies and the difficulties faced by the organizations should also be investigated using a series of system metaphors.

Features of TSI Methodology    

 

 

 

Q4. Stakeholder participation improves the organizational processes. Explain importance and principles of stakeholder participation.

(Meaning of stakeholder participation-2 marks, Importance of stakeholder participation-4 marks, Principles of stakeholder participation-4 marks)10 marks

Answer.

Stakeholder Participation

Stakeholder participation is a process wherein stakeholders, those with rights and, therefore, responsibilities, and/or interests play an active role in the process of decision making and in the subsequent activities which affect them. Organizations seek stakeholder participation in various activities like planning, management, monitoring and evaluation. The term „participation‟ is generally used to indicate various kinds of activities. As such, confusion can arise when it is used without specifying which it is meant for.

Importance of stakeholder participation

Stakeholder participation improves the organizational processes. It can improve the quality and impact of information products/services by:

 

 

Q5. Discuss the stages of Benchmarking. Briefly explain the types of benchmarking.

(Meaning of Benchmarking-2 marks, Stages of Benchmarking-4 marks, Types of Benchmarking-4 marks) 10 marks

Answer.

Benchmarking can be defined as the systematic process of comparing an organization’s products, services and practices against those of competitor organizations or other industry leaders to determine what it is they do that

allows them to achieve high levels of performance. Benchmarking1 allows you to evaluate the best practices regarding the products and processes, both within an organization and outside it. Benchmarking is carried out with the intention of using it as a guide and reference point for improving the practice of one’s own organization. Benchmarking can take place within an organization, when it forms a part of total quality management (TQM).

Stages of Benchmarking

There are five key stages of benchmarking. They are: planning, data

 

 

Q6. Explain DMAIC and DMADV models. Distinguish between DMAIC and DMADV

(Explanation of DMAIC model-4 marks, Explanation of DMADV model-4 marks, Differences-2 marks)10 marks

Answer.

DMAIC model

model in detail:

1. Define: It defines the goals and objectives of the project. It ensures that the goals are consistent with the demands and expectations of the customers and the enterprise strategy. It is the initial step of the six sigma process of the DMAIC model and is the phase responsible for identifying various significant factors such as the scope of the project, expectations and resources required for the project schedule and approvals. It defines the goals of the team and various milestones and hence reviews and monitors the various steps involved in the process.

The various factors that are defined at this stage include

  • Voice of the customer
  • Scope of the Project
  • Prioritization

 

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QM0017 – QUALITY MANAGEMENT SYSTEMS

 

 

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ASSIGNMENT

DRIVE FALL 2013
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) PGDTQMN – (SEM 2)
SUBJECT CODE & NAME QM0017 – QUALITY MANAGEMENT SYSTEMS
SEMESTER 4
BK ID B1349
CREDITS 4
MARKS 60

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

Q1. Describe the various clauses provided by ISO 9001:2008 standard. (Meaning of ISO 9001:2008 standard, Listing the Clauses, Explanation of the Clauses provided by ISO 9001:2008 standard) 2, 2, 6

Answer.

ISO 9001:2008

The International Organization for Standardization (ISO) was founded in 1946 to develop a common set of processes such as manufacturing, common trade, and communications that supported the objectives set by the quality management systems of an organization. The first standard was published in 1987 and it has been under constant revision in 1994, 2000. The current revision published in Nov 2008 is ISO 9001:2008. ISO 9001:2008 is a written set of standards that describes the basic elements and clauses of the Quality Management System.

Requirements of ISO 9001: 2008

 

 

Q2. Elucidate the various documentation requirements of AS 9100. List out the various benefits of implementing AS 9100. (Meaning of AS 9100, Documentation requirement of AS 9100, Listing the benefits of AS 9100) 2, 4, 4

Answer.

Meaning of AS 9100

AS 9100 version which was released in October 1999 (the latest revision has been in January 2009) standardizes the requirements of the Quality Management System of the aerospace industry to the greatest extent possible. Thus, the standardization of the various compliance requirements resulted in huge cost savings due to the elimination or reduction of various unique requirements that were developed for different customer. AS 9100  version is a quality system standard that ensures quality in the areas of design, development, production, installation and servicing. It combines and harmonizes various requirements that are outlined in the AS 9000 version and the ISO 9001 version.

AS 9100 Documentation Requirements

 

 

 

Q3. Explain the requirements of ISO 14001. Describe features and the benefits of ISO 14001. (Requirements of ISO 14001, Features, Benefits)  5, 2, 3

Answer.

Requirements of ISO 14001

ISO 14001 is specified by International Organization for Standardization and is the part of the 16 international Environmental standards specified. The latest version of this standard is ISO 14001:2004 which specifies the Environmental Management System of an organization. The requirements specify the organization to develop and implement a policy and information about the environmental aspects. These can be used by the organization to measure and document the environmental impact. The standard comprises of 17 elements. ISO 14001 gives a framework and structured process for organizations to seek ways to manage and to continually improve the environment performance. The EMS may usually apply to the entire corporation or the operating unit. Following is an outline of the ISO 14001 EMS Standard:

  • Scope.

 

Q4. Explain the framework of ISO/IEC 20000 (Meaning of ISO/IEC 20000, Framework of ISO/IEC 20000)  2, 8

Answer.

ISO 20000

ISO 20000 is the first global standard for IT Service management. It provides an integrated set of management processes for the efficient delivery of services to the industry and its customers. The standard essentially comprises of two parts: ISO/IEC 20000-1 and ISO/IEC 20000-2.ISO 20000-1 is the „measurement or standard for Service Management “where as the ‘ Code of practice for Service Management‟ is ISO 20000-2.The Code of practice‟ provides descriptions about the best practices in more detail, and gives guidance and recommendations. A detailed description of the best practices and the requirements are mentioned in ISO20000-1.ITIL is a

 

 

Q5. Explain the elements and benefits of Occupational Health and Safety Management Systems (OHSAS) standard ISO18001. (Meaning of OHSAS, Elements of OHSAS, Benefits of OHSAS) 2, 6, 2

Answer.

 

About OHSAS

Occupational Health and Safety Management Systems is a framework for an organization to establish controls that mitigates health and safety risks, reduces the occurrence of accidents and helps to improve its operational performance. The requirements of OHSAS 18001 were developed from British standard 8800. The following are its goals:

  • It specifies requirements for an occupational health and safety (OH &S) management system.
  • Enables an organization to control its OH & S risks and improve its performance.
  • Many organizations are implementing an Occupational Health and Safety Management System (OHSMS) as part of their risk management strategy to

 

Q6. Explain the framework of (Customer Operations Performance Centre) COPC 2000. List out the various benefits of COPC 2000. (Meaning of COPC 2000, Framework of COPC 2000, Benefits of COPC 2000)

Answer.

Meaning of COPC 2000

The ability to provide excellent customer service is a powerful differentiator in a highly competitive market. Achieving certification to the COPC-2000® Customer Service Provider (CSP) Standard is a significant step in establishing an organization as a customer service leader. It affirms the commitment to maintaining excellent processes and standards in a consistent manner.

The COPC 2000 Standard Framework

COPC CSP Performance Management system is a set of management practices, key metrics/ measurements and training for customer-centric service operations. A well-structured program and comprehensive training program is essential for organizations to achieve these performance levels. The COPC-2000 Standard is relied as a valued strategy for implementing contact centre best practices that has improved:

  • Customer satisfaction and service.
  • Inbound and outbound sales.

 

 

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QM0016 – MANAGING QUALITY IN THE ORGANIZATION

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ASSIGNMENT

DRIVE FALL 2013
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) PGDTQMN – (SEM 2)
SUBJECT CODE & NAME QM0016 – MANAGING QUALITY IN THE ORGANIZATION
SEMESTER 4
BK ID B1349
CREDITS 4
MARKS 60

 

 

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1. A leader cannot be effective unless he possesses certain qualities. Explain the roles, responsibilities and qualities of an effective leader. Differentiate between Transformational and Transactional Leadership. (Roles and responsibility of a Leader, Qualities of an effective Leader, Difference between Transactional Leadership and Transformational Leadership) 4, 3, 3

Answer.

The Roles and responsibilities of a Quality Leader

Leader has to believe in oneself and perform the given role with full interest and true care for people. The main roles of a leader includes being a :

  • Coach.
  • Mentor.
  • Active Participant.

Coach

The leaders act as coach which guides the team. They ensure that team members are performing their duties as requested. They provide training of the tools and techniques used to perform the given task.

Mentor

The leaders act as a primary source of information for the team members. Team members seek guidance from the leaders and leaders will be ready to direct their members with whatever knowledge they have about the problem.

Active participants

The leaders provide their active participation in the team

 

 

 

 

Q2. Explain the following:

a) Cognitive dissonance theory

b) PDCA Cycle

[(Explanation of Cognitive dissonance theory, Explanation of PDCA Cycle (Meaning, Stages, Implementation) ] 5, 5

Answer.

Cognitive dissonance theory

Cognitive Dissonance theory was developed by Leon Festinger in 1956. Cognitive Dissonance occurs due to two conflicting thoughts pertaining to one’s beliefs and ideals. Each individual looks for consistency among the beliefs or behaviors (Cognitions). However, in any organizations there will be situation when employees have certain disagreement with their colleagues. Disagreement may be because of reasons like personal, social, financial, and so on. The inconsistency among the beliefs or behaviors (dissonance) results in stress, where people in organization start changing their belief to suit their behaviors. Attempts should be made to reduce the dissonance.

The Cognitive Dissonance theory, suggests that people strive to reduce the dissonance by changing their beliefs and actions. The dissonant can be eliminated in

 

 

 

Q3. Strategic quality planning is an integral part of every quality management activity. Explain the strategic quality planning process. (Meaning of Strategic quality planning, Strategic quality planning process.) 5, 5

Answer.

Strategic Quality Planning

Strategic quality planning is an integral part of every quality management activity. When quality is chosen by organizations as the differentiating factor, it becomes the central issue in strategic planning. Strategic quality planning process will shift the organization and/or a department’s quality management team ahead of the notion of quick fixes and into the sphere of solutions. This leads to the development of quality management strategies. This process starts with defining what quality means with respect to an organization’s point of view for developing quality standards, creating an idea for quality and translating the idea into a series of quality strategies.

Strategic Planning Process

 

 

Q4. Describe the Quality functions and guidelines for quality systems.  (Functions of Quality, Guidelines for Quality Systems) 5, 5

Answer.

Functions of Quality

Broadly quality functions can be categorized into three:

  • Quality planning, assurance and coordination.
  • Quality maintenance.
  • Quality improvement.

Planning, assurance and coordination, quality maintenance

The following activities have to be necessarily done by the management in

order to eliminate duplication of work and ensure economy:

  • Formulating plans and procedures to serve the overall interests of the organization and not the departmental interests.

 

 

 

Q5. Motivation is a process of making a person to constantly think towards a goal and encourage him to be focussed in order to meet the target. Discuss the types of motivation and the techniques used to motivate the employees. Explain Maslow’s hierarchy of needs. (Types of Motivation, Techniques used to motivate the employees, Maslow’s hierarchy of needs) 3, 3, 4

Answer.

Motivation and its Types

Motivation is a process of driving an individual’s interest in a particular job to attain a certain goal by providing incentives in return. Therefore, motivation is a process of making a person to constantly think towards a goal and encourage him to be focused in order to meet the target.

There are two types of motivations.

  • Intrinsic motivation.
  • Extrinsic motivation.
  1. 1.        Intrinsic motivation

Intrinsic motivation is a type of motivation where an individual feels motivated from within; there is no influence of external factors such as rewards and recognitions. In this type of motivation, an individual actually finds joy from the tasks he does and is very much satisfied by working more and more on a particular task in order to complete it. An individual may find immense joy in finding a solution for a particular problem. Similarly, an intrinsically motivated person finds immense joy in facing the challenges to solve a particular problem. However, this

 

 

 

 

Q6. Describe the need for changing organizational culture for Total Quality. Explain the elements of Total Quality Culture. (Changing Organizational Culture for TQ., Elements of Total Quality Culture) 5, 5

Answer.

Changing Organizational Culture for TQ

The reason for an organization to pursue an organizational culture based on TQ is to help the organization to focus on continuous improvement which would result in greater customer satisfaction. Total Quality enables survival in the competitive business world and this requires organizations to accept cultural changes. For example, TQ would involve employees in a company to participate on an equal basis in team meetings with individuals from three different levels of management (Senior, middle and the lower level) which needs lot of co-operation Organizations would like to adopt the TQ philosophy for basically two reasons:

  • To stay competitive and
  • To focus on continuous improvement.

Many firms have moved towards Total Quality because of the

 

 

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QM0015 – ISO/QS 9000 ELEMENTS

 

 

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ASSIGNMENT

 

DRIVE FALL 2013
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) PGDTQMN – (SEM 2)
SUBJECT CODE & NAME QM0015 – ISO/QS 9000 ELEMENTS
SEMESTER 4
BK ID B1348
CREDITS 4
MARKS 60

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1. Explain the following

a) Advanced Product Quality Planning (APQP)

b) Failure Mode and Effects Analysis (FMEA)

c) Production Part Approval Process (PPAP)

Answer:

Advanced Product Quality Planning (APQP)

APQP is developed in the late 1980s by a commission of experts gathered from the big three US automobile manufacturers: Ford, GM and Chrysler. It is a framework of procedures and techniques used to develop products in

industry, particularly the automotive industry. It serves as a guide, a standard way to share results between suppliers and automotive companies.

According to the Automotive Industry Action Group (AIAG), the objective of APQP is “to produce a product quality plan which will support development of a product or service to satisfy customers”. APQP specify three phases: Development, Industrialization and Product Launch. Through these phases some main topics will be monitored. These main topics will be all

 

 

Q2. Discuss the different tiers of documentation in ISO/QS 9000. Describe document control procedures for internal and external documents. [Different tiers of documentation, Document control procedures (internal & external documents) ] 5, 5

Answer:

Different tiers of documentation

Documentation of ISO/ QS9000 may use the concept of a pyramid model 2with a five tiered documentation. This is a generic approach which has evolved over years and has been followed by ISO/QS 9000 certified companies’ world over.

Tier 1 Quality Assurance Manual: This is a roadmap to the system, outlining the policies and objectives that relate to specific aspects of the system. It defines quality objective and approach that are not subjective.

Tier 2 Policies and procedures: These provide process descriptions and flowcharts of activities. They give more detail of what, who, where, why, and when an activity is carried out.

Tier 3 Work instructions: These describe step by step how to carry out a task. They are often called standard operating procedures (SOP) or standard job practices (SW) or operating guides. Work instructions must be revised and integrated into the overall documentation system.

Tier4 Forms and records. Forms are often used to collect information and record the completion of required quality activities. Sufficient records must be kept to provide objective evidence that the quality activities are being carried out.

 

 

 

 

Q3. Explain preservation, protection and maintenance of customer supplied products. (Preservation of Customer supplied products, Protection of Customer supplied products, Maintenance of Customer supplied products) 4, 3, 3

Answer.

Preservation of Customer Supplied Product

  • Organization should ensure that the conformity of the product is preserved during internal processing and delivery up to the intended destination. The organization is expected to preserve the product with safe handling, packaging, storing and protection in order to ensure that the requirement for processing is met and taken care of up to the delivery of the property to the destination. The purpose of this requirement is to prevent damage or deterioration to the conforming product that may happen when it contacts other products or when it is being harmed due to environmental factors.

 

 

Q4. Explain Preventive maintenance, Risk management and the importance of Environmental regulations. (Explanation of Preventive maintenance, Explanation of Risk management in ISO 9000, Importance of Environmental regulations) 3, 3, 4

Answer.

Preventive Maintenance

In ISO 9000, maintenance is an important aspect of quality. People responsible for implementing quality programs should make sure that the maintenance function is addressed in a proper manner. In order to remain competitive and successful, quality should become an input, not a measurement of output. Most of the firms spend lot of money and time on productivity and quality, but less on maintenance. Preventive maintenance4 is a list of pre planned maintenance actions.

 

 

Q5. Differentiate between Internal and External auditors. Explain the audit process. (Difference between Internal and External Auditor, Audit Process – Preparing for an Audit) 4, 6

Answer.

Difference between Internal and External Auditor

Internal and external auditors are qualified professionals who follow specialized standards of auditing. Their complementary skills, areas of proficiency, and perceptions help the organization to prepare the organization to reduce redundancies and bring in solid operational performance. Internal auditors are trained personnel who are an important part of the organization. The objectives to internal auditing are set by the management board of the organization. The internal auditor serves the organization by helping it achieve its quality objectives by qualitatively auditing the processes. They audit both for adequacy and compliancy. Internal auditors are concerned with all aspects of

 

 

Q6. Explain Data Analysis Performance Assessment and Defect Analysis. (Explanation of Data Analysis Performance Assessment, Explanation of Defect Analysis) 5, 5

Answer.

Data Analysis Performance Assessment

Data analysis and Performance assessment is one of the most important aspects of QS 9000.

The process of analysis begins with an understanding of the process. In the first step, the weakness in whole process and the problem needing correction is clarified. Flowcharts, theme selection matrix and Cause and effect diagram are used as a tool in this process.

In the second step, data is gathered and is examined. The data is gathered specifically to concentrate on frequently occurring problems. The next step is the implementation of the plan with statistical techniques that help to analyze the problem and develop solution that prevents the root cause from occurring again.

An important fourth step is to evaluate the effectiveness of the solution. The effects of the implemented solution are evaluated to ensure that the solution has

 

 

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