MU0016 – Performance Management and Appraisal

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DRIVE winter 2015

PROGRAMMBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDHRMN (SEM 2)

SUBJECT CODE & NAME-MU0016 – Performance Management and Appraisal

BK ID-B1868

CREDIT & MARKS-4 Credits, 60 marks

 

Q.1. Discuss the principles and dimensions of Performance Management (Explaining the principles of Performance Management, Explaining the dimensions of Performance Management) 5,5

 

ANS:

 

Principles of Performance Management

 

Every organisation has its own principles for performance management. Let us now discuss some key principles of performance management that are common to all organisations.

 

  • It translates corporate goals into individual, team, department and divisional goals.
  • It helps to clarify corporate

 

 

 

Q2 What do you mean by feedback? Explain its Role, Types and Principles.

Explaining the meaning, role ,types and principles of feedback.

Answer:

Feedback is the provision of information to people on how they have performed in terms of results, events, critical incidents and significant behaviour during the period under review. Feedback is a useful tool for indicating whether things are going in the right direction and for redirecting effort. Your objective in giving feedback is to provide guidance by supplying

 

 

 

Q3 Assume that you have joined as an HR in an organization. The first task assigned to you is to conduct the Performance Appraisal Process. What according to you is its purpose? Describe the entire Performance Appraisal process.

(Explain any three purpose of Performance Appraisal, Explain the Performance Appraisal Process) 3, 7

Answer.

Purpose of Performance Appraisal

Performance appraisals are essential for the effective management and evaluation of staff. Appraisals help develop individuals, improve organisational performance, and feed into business planning. Formal performance appraisals are generally conducted

 

 

Q.4. Discuss the skills that a line manager require for effective Performance Management. (Listing the skills, Explaining the skill) 1,9

 

ANS:

 

Skills that a line manager require for effective Performance Management

 

Whether you are managing a team or a process, this practical, line manager or supervisor training programme will give you grounding in the essential skills and behaviours required to be able to communicate, motivate, build trust and lead with confidence and authority. Employee performance includes: Planning work and setting expectations. Continually monitoring performance. Developing the capacity to perform. Periodically rating performance in a summary fashion, and Rewarding

 

Q5 Define the term ‘Ethics’. Discuss the key factors involved in ensuring Ethics in Performance Management(PM)

(Definition of Ethics, Explaining the key factors to ensure Ethics in PM) 2, 8

Answer.

Ethics

The word ‘ethics’ comes from the Greek word ‘ethikos’. It refers to one’s moral character and the way in which society expects people to behave in accordance with accepted principles. Most philosophers conclude that ethical failure occurs because of lack of character or, in other words, virtuous people will live ethically. Therefore, we need to think about the desired virtues and how one can develop those virtues, PM being a case where such ethics need emphasis. Ethics in

 

Q6 Write short notes on the following:

a)MBO

b)Behaviorally Anchored Rating Scales Method (BARS)

(Explaining the meaning and steps in MBO, Explaining the concept and process of BARS) 5,5

Answer.

  1. a) MBO

This method involves setting particular calculable goals with each employee and then respectively discussing his/her progress towards these goals. The term MBO refers to an inclusive organisation-wide goal setting and appraisal programme that consists of six main steps

 

  1. Set the

 

 

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MU0017 – TALENT MANAGEMENT AND EMPLOYEE RETENTION

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DRIVE- summer 2016

Semester- (SEM 4)

Subject code & name-MU0017 – TALENT MANAGEMENT AND EMPLOYEE RETENTION

Q1. Explain the need for talent management. What are the consequences of failure in Managing Talent?

(Need for talent management-7 marks, Consequences of failure in Managing Talent-3 marks) 10 marks

Answer.

Talent management

 A conscious and systematic approach taken up to attract, identify, develop and retain people with aptitude and abilities to meet current and future organizational needs by fulfilling the business/operation critical roles.

In some organizations only the key performing individuals are associated with the term talent or talent management. However, it is

 

 

Q2. What are the building blocks of effective talent management system? Explain any one.

(Listing the building blocks of talent management-1 marks, Explanation of any one of the building blocks-9 marks) 10 marks

Answer.

Four Building Blocks of Effective Talent Management System

Successful companies seek to determine the actual or potentials of each employee’s capability for adding value to the organization. This allows them to maximize their contribution through appropriate investment in training and development. Improper allocation of compensation and training recourses can result in unwanted turnover, morale, and performance related issues, especially among those employees it can ill afford to lose.

The building

 

 

Q3. Define talent planning. What are objectives and steps of Talent Planning?

(Definition of talent planning-3 marks, Objectives of talent planning-3 marks, Steps of talent planning-4 marks) 10 marks

Answer.

Talent planning-an overview

Talent planning mainly focuses on the responsibilities of leaders. These responsibilities include developing the workforce and also think about their future roles and assignments determined by the organizational needs.

Objectives of Talent Planning

 

 

Q4. What is meant by talent acquisition? Explain some of the talent acquisition strategies.

(Meaning of talent acquisition-3 marks, Explanation of talent acquisition strategies-7 marks) 10 marks

Answer.

Talent Acquisition

Talent acquisition is an influential software tool used to administer all the sub-processes that are involved in recognizing, attracting, and finally employing highly-talented and skilled people who are more productive for the company. The main advantage of the talent acquisition software is that it reorganizes the complete hiring process and significantly decreases the overall recruitment expenses. It also facilitates the managers and recruiters in a single online setting to create and post applications, look for the talent acquisition pool, screen candidates, carry out background checks

 

 

Q5. Why ‘employee engagement’ is important? What are the factors of engagement? Describe some of the best practices in talent engagement.

(Importance of employee engagement-2 marks, Factors of engagement-2 marks, Best practices in talent engagement-6 marks) 10 marks

Answer.

Employee Engagement and Retention

According to AlphaMeasure, employee engagement is the level of dedication and contribution of the employees towards their organization and its principles or values.

The most important behaviors of engaged employees include:

  • Talking about some good things and being positive about the organization to colleagues, potential employees, and

 

Q6. Describe some of the major challenges in talent management. (Description of major challenges in talent management) 10 marks

Answer.

Today’s top 10 Talent Management Challenges

Talent management is the systematic attraction, identification, development, engagement/retention and deployment of the employees. These employees are of particular value to an organization, either in view of their „high potential‟ for the future or

 

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mu0018- CHANGE MANAGEMENT

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DRIVE-summer 2016

Program/Semester- 4

Sub code- mu0018- CHANGE MANAGEMENT

Q1. Define the term ‘organizational transformation’. Discuss the various strategies to manage transformation in organizations.

(Definition of ‘organizational transformation’-2 marks, Explanation of various strategies to manage transformation-8 marks) 10 marks

Answer. Definition of Organizational Transformation

Organizational transformation is a term which collectively refers to the activities such as the reengineering, redesigning and redefining business terms.

 

There are many factors like

 

 

Q2. Describe Integrative Model for Planned Change

(Description of Integrative Model for Planned Change) 10 marks

Answer.

Integrative model for planned change

7Bullock and Batten (1985) proposed this model to describe both temporal states and change processes involved in change. It is based on the principle that organisation exist in different states at different times. This model involves four .The figure illustrates inyegrative model for planned change:

 

 

Q3. The key purpose of communication of change is to ensure that the individuals understand what is going to happen and what is expected from them. Explain some other important needs for communicating change. Also explain the major methods and techniques for communicating change.

(Explanation of important needs for communicating change-3 marks, Explanation of methods and techniques for communicating change-7 marks) 10 marks

Answer.  Communicating the need for change and performing group planning meetings showed that participation reduced resistance to work transfer. Participation is important since it increases the probability to satisfy the employee’s needs through the change process; it also improves the self efficiency of individuals and in turn increases individuals to involve in change. 5Randall Schuler suggested that the clarity of performance to effort eventually is increases due to participation, that is employees learn to translate their hard effort to good performance and also participation reduces role conflict and role indistinctness. Participation and other organizational development techniques are inappropriate in countries or organizations with

 

Q4. What do you mean by resistance to change? Discuss some of the reasons for individual (employee’s) resistance.

(Meaning of resistance to change-2 marks, reasons for individual (employee’s) resistance.-8 marks) 10 marks

Answer.

Meaning of resistance to change

The adoption of new ideas and techniques does not occur naturally but results from hard work, trial and error.  It is important to recognize this fact and to make an effort to develop information that is concise, readable and to the point and to make sure the information reaches people who can use it.  A broad spectrum of skills is needed to lead to effective management of innovation and change.  There is no magic formula for success–no such formulas exist.

Multiple channels of communication should be used to promote the adoption of an innovation.  Never expect one report, one presentation, one telephone call or one conference to accomplish everything.  Successful programs need to be carefully conceived and

Q5. List the types of change management strategies. Explain any two of them.

(Listing the types of change management strategies- 2 marks, Explanation of any two change management strategies- 8 marks) 10 marks

Answer.

  • CHANGE MANAGEMENT STRATEGIES
  • EMPIRICAL-RATIONAL
  • NORMATIVE-REEDUCATIVE
  • POWER-COERCIVE

 

Q6. Write short notes on the following:

  1. Change agents
  2. Kolb’s Learning Cycle
  3. Organisational Learning

 

Answer.

Change Agent-Overview

A change agent is a person who acts as a channel for a change. Generally a change agent brings change to an organization. A change agent is responsible for the full time professional organizational development. They help the team in achieving new things in their particular area of performance.

Change agents are people working to promote, assist and accelerate sustainable development around the world. They help people, who

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OM0015 – MAINTENANCE MANAGEMENT

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DRIVE

SUMMER 2016

PROGRAM

MBA

SEMESTER

IV

SUBJECT CODE & NAME

OM 0015 – MAINTENANCE MANAGEMENT

 

Q.1: Write short notes on the following:

  1. Proactive Maintenance
  2. Planned Maintenance Work Cycle
  3. Maintenance organizing schedule
  4. Areas of Maintenance Practices

ANS:

  1. Proactive Maintenance:

Proactive maintenance is a practice generally adopted in the manufacturingindustry whereby the root causes of machine failures are determined and measures are taken to avoid such failures in the future. It focuses on

 

 

Q.2: Explain different types of maintenance tasks.

  1. Types of maintenance tasks.

ANS:

Types of maintenance tasks:

As discussed earlier, preventive maintenance aims to retain machines and equipment under good working conditions and avoid failures through early detection. It differs across organisations depending on their plant size

 

Q.3: Explain following Aspects to be Considered for Machine Quality

Conformance to machine specifications

Frequency of machine failures

ANS:

Conformance to machine specifications:

Machine specifications are the detailed and precise description of what is expected from a machine or equipment. These specifications include the details of design, dimensions, operations, performance, material used, description of installation along with the brand and model number of a machine or equipment. Machine specifications should be precise, accurate, and objectively stated. This is because any inaccuracy in

 

Q.4: What do you mean by Condition Monitoring? Elaborate various Steps Involved in Condition Monitoring Program

A Meaning of Condition Monitoring

Steps Involved in Condition Monitoring Program

ANS:

Meaning of Condition Monitoring:

Every organisation has to produce goods as per customer requirements. For this, it is important for organisations to ensure a smooth production process. To keep the production process uninterrupted, organisations must check that machines and equipment are available as and when required for production. If

 

Q.5: Write short notes on the following-

  1. Zero based budgeting
  2. Remote maintenance audit
  3. Codification of spare parts
  4. Maintenance Benchmarking

ANS:

  1. Zero based budgeting:

It is a method of budgeting in which all expenditures are justified each time a budget is prepared for a new period. Zero based budgeting begins with a ‘zero base.’ Each function within the organisation is evaluated in terms of

 

followed in the industry.

 

Q.6: Describe various types of preventive maintenance.

A Types of preventive maintenance

ANS:

Types of preventive maintenance:

Preventive maintenance aims to retain machines and equipment under good working conditions and avoid failures

 

 

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OM0016 – QUALITY MANAGEMENT

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DRIVE: SUMMER 2016

PROGRAM: MBA

SUBJECT CODE & NAME: OM 0016 – QUALITY MANAGEMENT

CREDITS & MARKS: 4, 60

SEMESTER: IV

BK ID: B2009

 

Q.1: What do you mean by Dimensions of quality? Explain all key dimensions of quality proposed by David Garvin.

A Meaning of Dimensions of quality

Key dimensions of quality proposed by David Garvin

ANS:

Meaning of Dimensions of quality:

Dimensions are the extent to which a product is able to satisfy customers in terms of quality attributes. The totality of a product or a

 

Q.2: Elaborate the concept of International Standards. Also explain the following terms

  1. ISO 9001:2008
  2. ISO 9004:2009
  3. ISO 90003:2004: Software Quality Management
  4. ISO 13485:2003: Medical Devices Quality Management

ANS:

ISO 9001:2008:

The ISO develops standards keeping in mind the requirements of the industry. The ISO’s 9000 series is developed to serve the quality aspects, which also include the eight principles of management systems. The ISO 9001

 

Q.3: Explain the concept of culture. Differentiate between authoritarian culture and participative culture.

A Concept of culture

Differentiate between authoritarian culture and participative culture.

ANS:

Concept of culture:

“Culture is the deeper level of basic assumptions and beliefs that are shared by members of an organisation that operate unconsciously and define in a basic ‘taken for granted’ fashion an organisation’s view of its self and its environment.” — Edgar Schein A culture can be defined as a set of beliefs, values

 

Q.4: Explain the steps of continuous quality improvement.

A Steps of continuous quality improvement

ANS:

Steps of continuous quality improvement:

CQI is a systematic approach and involves a number of steps:

 

Q.5: Define different aspects of the design and development of a product.

A Different aspect of the design and development of a product

ANS:

Different aspects of the design and development of a product:

Design involves those activities that are carried to create the appearance, style and touch of a product. Therefore, it includes the architecture of a product, selection of raw materials and processes. On the other hand, the development of a product

 

Q.6: Write Short notes on following.

  1. Knowledge Management
  2. Expertise location
  3. Communities of Practice (CoPs)
  4. Knowledge management strategy e. Knowledge culture

ANS:

  1. Knowledge Management:

Knowledge Management (KM) is a process of identifying, representing, and adapting perceptions and experiences from various dimensions. The following are some of the popular definitions of KM:

According to

 

 

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OM0017 – ADVANCED PRODUCTION AND PLANNING CONTROL

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DRIVE

SUMMER 2016

PROGRAM

MBA

SEMESTER

IV

SUBJECT CODE & NAME

OM 0017 – ADVANCED PRODUCTION AND PLANNING CONTROL

 

Q.1: Explain Descriptive and Normative Theories of production planning and control.

A Descriptive Theory

Normative Theory

ANS:

Descriptive Theory:

Descriptive Theory is based on knowledge of historical or existing production. This theory is either formally studied in

 

Q.2: Explain the concept of Master Schedule. Also define the Characteristics of the master schedule.

A Concept of Master Schedule

 Characteristics of the master schedule

ANS:

Concept of Master Schedule:

Master schedule is the presentation of the production schedule at the summary level, depicting various key elements, resulting from the process of master scheduling. In simple words, it can also be said that the master schedule is a plan or

 

 

Q.3: Define the various steps of VA.

A Various steps of VA

ANS:

 

Various steps of VA:

Step 1:Information stageIn the first step, all the relevant information about the material is collected. This information comprises cost, manufacturing methods, performance characteristics, etc. It is not only the first step but also an important step of VA, because more detailed the information, better is the analysis. Lack of information leads

 

Q.4: Write Short notes on

  1. Hybrid 1: MRP with lean principles
  2. Hybrid 2: Kanban with MRP planning
  3. Hybrid 3: MRP for capacity and long lead time
  4. Hybrid 4: Pull system with spike control

ANS:

  1. Hybrid 1: MRP with lean principles:

When the demand pattern is very stable and has a radical design change of product, most of the planning and execution can be achieved by using MRP. However, to provide better stability to the system, some of the lean principles are also used to integrate with MRP. One of the disadvantages of MRP is that it needs timely and accurate

 

Q.5: Differentiate between Mass Production and Batch Production.

A Mass Production

Batch Production

ANS:

 

Mass Production: 

A term sometimes used in the popular press for a line process that uses the make-to-stock strategy. Mass production is the process

 

Q.6: Elaborate various Elements of cost.

A Elements of cost

ANS:

 

Elements of cost:

The total cost consists of three elements namely, material, labour, and expenses. These three elements are further classified into direct and

 

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OM0018 – TECHNOLOGY MANAGEMENT

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DRIVE

SUMMER 2016

PROGRAM

MASTER OF BUSINESS ADMINISTRATION (MBA)

SEMESTER

IV

SUBJECT CODE & NAME

OM0018 – TECHNOLOGY MANAGEMENT

 

Q.1: Describe the concept of technology management. Explain the various stages of strategic technology management system (STMS).

Concept of technology management

Stages of strategic technology management system

ANS:

Concept of technology management:

Technology management can be defined as a process of planning, organising, selecting, and controlling technological resources to

 

 

Q.2: Define technological innovation. Explain the different types of innovation on the basis of flexibility and in terms of offerings.

Concept of technological innovation

Types of innovation on the basis of flexibility and in terms of offerings

ANS:

Concept of technological innovation:

“Innovation is the change that creates a new dimension of performance”.

According to the Department of Trade and Industry, UK, innovation refers to “the successful exploitation of new ideas”. In simple words, innovation refers to the invention and successful commercial exploitation of their invention. Technological innovation is one of the ways of gaining competitive advantage

 

Q.3: Briefly explain the guiding principles of technology management.

Guiding principles of technology management

ANS:

Guiding principles of technology management:

Principles act as a guiding force in the management of any operation. For instance, to execute the marketing activities of an organisation, certain principles should be followed. These principles are value creation,

 

 

Q.4: With a neat diagram, explain the various stages of technology life cycle.

Diagram

Various stages of technology life cycle

ANS:

Diagram:

 

 

Q.5: a. Define technology transfer. Explain the steps involved in technology transfer process.

  1. Explain the major categories of technology transfer

Concept of technology transfer

Steps involved in technology transfer process

Major categories of technology transfer

ANS:

 

Concept of technology transfer:

It involves the transfer of adoption of technology from the internal sources in the organisation or implementing technology in the production system from the R&D facility.

 

Steps involved in technology transfer process:

The steps involved in a generic technology transfer process are

Formal disclosure of the invention: In this step, an organisation or institution formally discloses the invention of any new

 

Q.6: Explain the technological impacts on different aspects of society.

Technological impacts on society

ANS:

 

Technological impacts on society:

The impact of technology on each of these aspects in detail in the following section.

Technology’s Impact on BusinessBusiness has been at the forefront of technology for ages. From the discovery of machines to replace

 

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