Subject:- HOTEL MANAGEMENT

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AEREN FOUNDATION’S                                                           Maharashtra Govt. Reg. No.: F-11724

 

 

 

 

 

 

 

 

Subject:- HOTEL MANAGEMENT

Total Marks: 80

 

Note : All Questions are Compulsory

Each Question Carries Equal Marks

 

 

 

Question.1) What are the minor operating departments of a hotel? Explain each.

 

Answer:The core focus of most hotels is the sales of rooms and food and beverage. These two areas are where the majority of hotel revenue comes from, and thus where the management team places its emphasis. Strategic planning, revenue management, capital projects, and most importantly managerial staffing levels are all set up to oversee these areas so that their performance is maximized. However; nearly all hotels run

 

 

Question.2) What are the basic principles in requisitioning guest and cleaning supplies?

 

Answer:There are various principles followed by the housekeeping staff. They are cleaning and hygiene principles, safety and security principles, comfort and privacy principles, and finally, the decor. For understanding the housekeeping principles, first let us go through what advantages it offers to the hotel.

 

Advantages of Housekeeping

 

 

 

Question.3) Writeshort notes on the following

 

  1. a) Role of the housekeeping control desk.

 

Answer:The efficiency and potentiality of housekeeping department basically evaluated based on the operational performance of housekeeping control desk. All operational and functional activities of housekeeping department are executed by the housekeeping control desk which makes it the nerve center of whole department.

 

It works as a central part from where all

 

 

 

  1. b) Lost and found procedure

 

Answer:Lost and Found provides for the care, restitution, sale and destruction of unclaimed, lost, or abandoned property. The goal of Lost and Found is to ensure all lost items are returned to their rightful owner in a timely and efficient manner.

 

Lost and Found maintains lost and abandoned

 

 

 

 

Question.4) How can we reduce physical stress?

 

Answer:

 

Stress is an inevitable part of life. Seven out of ten adults in the United States say they experience stress or anxiety daily, and most say it interferes at least moderately with their lives, according to the most recent ADAA survey on stress and anxiety disorders. When the American Psychological Association surveyed people in 2008, more people reported physical and emotional symptoms due to stress than they did in 2007, and nearly half reported that their stress has increased in the past year.

 

 

Question.5) What are the types of notices in a house keeping operation?

 

Answer:Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill pay. These tasks may be performed by any of the household members, or by other persons hired to perform these tasks. The term is also used to refer to the money allocated for such use. By extension, an office or organization, as well as the maintenance of computer

 

 

             

Question.6) How do small hotels survive?

 

Answer:A generation ago, a very large proportion of the hotel market in Europe consisted of small independent establishments; but even then, these hotels, with their their character and their individuality, were declining in number.

 

Today, the situation for small independent hotels is harder than ever before; their numbers continue to decline from year to year, and the number of new small

 

 

 

Question.7) Explain briefly what services dos a franchisor provide to a franchisee?

 

Answer:Prospective franchisees need to understand two basic concepts about the support they should expect to receive from franchisors.

 

Support Varies. Franchise systems are not fungible, and the support you receive will depend on the industry, the size of the franchisor, the financial capabilities of the franchisor, the culture of the franchise system, and the classes of franchises offered

 

 

 

Question.8) Explain the role of maintenance (engineering department)

 

Answer:The following are seventeen or can be more tasks that are typically the responsibility of the maintenance engineer:

 

  1. Ensures that equipment is properly designed, selected, and installed based on a life-cycle philosophy of an asset: Many companies today consistently purchase equipment based on the low bid. Quite simply, if they are not performing the tasks listed

 

 

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Sub : Hospitality Management

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AEREN FOUNDATION’S                                                           Maharashtra Govt. Reg. No.: F-11724

 

 

 

 

 

 

 

 

 

 

Hospitality Management

Total Marks: 80

 

Note : All Questions are Compulsory

Each Question Carries Equal Marks

 

 

Question.1. Explain about hostels, ice hotels & log cabins?

 

Answer:Hostel:Hostels provide budget-oriented, sociable accommodation where guests can rent a bed, usually a bunk bed, in a dormitory and share a bathroom, lounge and sometimes a kitchen. Rooms can be mixed or single-sex, and private rooms may also be available.

 

Hostels are often cheaper for both the operator and occupants; many hostels have long-term residents whom they employ as desk agents or

 

 

 

Question.2. Explain about independent restaurants?

 

Answer:

 

Question.3. Draw organization chart of room service?

 

Answer:As the name suggests, room service manager is the highest position in room service department. A room service manager is a department head. This is very challenging positing which needs certain levels of experience and knowledge. The position demands practical working experience in room service department and at the same time managerial and administrative skills and knowledge. Even a good knowledgeable hotel

 

 

Question.4. Discuss role of travel agent?

 

Answer:With the Internet acting as a global marketplace for consumers, travelers have had the opportunity to shop around and make their own travel arrangements instead of depending on travel agents. Although the Internet offers convenience, the personal attention that a travel agent gives his customers can never be replaced by a computer. Using an agent can help improve your business and leisure travel.

 

Knowledge: Travel agents are required to have a broad knowledge of the world, especially popular travel destinations. When you are planning a

 

 

Question.5. Explain about underwater tourism & virtual tourism?

 

Answer:A virtual tour is a simulation of an existing location, usually composed of a sequence of videos or still images. It may also use other multimedia elements such as sound effects, music, narration, and text. It is distinguished from the use of live television to affect tele-tourism.

 

The phrase “virtual tour” is often used to describe a variety of videos and photographic-based media. Panorama indicates an unbroken view, since a panorama can be either a series of photographs or panning video footage. However,

 

 

Question.6. Discuss any five points of customer service & the organization?

 

Answer:Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or satellite television, often have technical support staffs to resolve problems. Customer service is important to an organization for a number of reasons. Foremost, it would be difficult for a company to survive without customer service, as there would be no one available

 

 

Question.7. Describe about space & sea travel?

 

Answer:That tidbit of T.S. Eliot is stolen from Graham Hawkes, a submarine designer who really, really loves the ocean. Hawkes is famous for hollering, “Your rockets are pointed in the wrong goddamn direction!” at anyone who suggests that space is the Final Frontier. The deep sea, he contends, is where we should be headed: The

 

 

Question.8. Explain importance of website today?

 

Answer:A simple question, What is a website? In its bare form, a website is a single domain that consists of different web pages. We should all know that by now, but surprisingly what we don’t all know, is the benefits a website can provide for your business and its shocking to witness how many business don’t actually have a website or online presence!

 

If you have a business and don’t have a website, you are losing out on great opportunities for your business. A website itself can be used to accomplish many different marketing strategies to help your business grow.

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Sub: Hospitality Management

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AEREN FOUNDATION’S                                                           Maharashtra Govt. Reg. No.: F-11724

 

 

 

 

 

 

 

 

 

Hospitality Management

Total Marks: 80

 

 

Note : All Questions are Compulsory

Each Question Carries Equal Marks

 

Question.1. What is kitchen stewarding?

 

Answer:Jobs in the restaurant industry demand long hours, high energy and attention to detail. Basic maintenance and cleanliness of the kitchen and dining area is the responsibility of the steward, who works under the supervision of the head chef or restaurant manager. The job entails a variety of important tasks.

 

 

 

 

Question.2. What is SABRE? & explain its computer system in detail?

 

Answer:A computer reservations system or central reservation system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or activities. Originally designed and operated by airlines, CRSes were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as Global Distribution System (GDS). Airlines have divested most of their direct holdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways. Modern GDSes typically allow users to

 

 

 

Question.3. Discuss about sport tourism?

 

Answer:Sports tourism refers to travel which involves either observing or participating in a sporting eventstaying apart from their usual environment. Sport tourism is a fast-growing sector of the global travel industry and equates to $7.68 trillion.

 

Classification of sport tourism: There are several classifications on sport tourism. Gammon and Robinson suggested that the sports tourism are defined as Hard Sports Tourism and Soft Sports Tourism, while Gibson suggested that there are three types of sports tourism included Sports Event Tourism, Celebrity and Nostalgia Sport Tourism and

 

 

 

Question.4. What is customer service?

 

Answer:Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

 

Characteristics of Good Customer Service: Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s

 

 

 

Question.5. Write short note on sightseeing & cultural tourism?

 

Answer:The emergence of cultural tourism in research practice as an object of study dates back to the beginning of the XX century, but only in 2002 the International Council for cultural and historical monuments publish a formal definition as follows: “The cultural and cultural-cognitive tourism actually is this form of tourism, which focuses on the cultural environment, which in turn may include cultural and historical sights of a destination or cultural-historical heritage, values and lifestyle of the local population, arts, crafts,

 

 

Question.6. Describe about food service innovations?

 

Answer:The food service industry encompasses all of the activities, services, and business functions involved in preparing and serving food to people eating away from home. This includes all types of restaurants from fine dining to fast food. It also

 

 

Question.7. Explain history of hotels in America?

 

Answer:A hotel is an establishment that provides lodging paid on a short-term basis. Facilities provided may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a fridge and other kitchen facilities, upholstered chairs, a flatscreen television and en-suite bathrooms. Small, lower-priced hotels may offer only the most basic guest services and facilities. Larger, higher-priced hotels may provide additional guest facilities such as a swimming pool, business centre (with computers, printers and other office equipment), childcare, conference and event facilities, tennis or

 

 

 

Question.8. Difference between services &physical products?

 

Answer:What is a service? A service can be defined as the work or help that is provided by an individual, business, or organization to customers, whereas products involve the producing of goods by an individual, business or organization, usually to be sold to customers.

 

Below are the major differences between services and products:

 

 

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Subject : Financial Management

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AEREN FOUNDATION’S                                                           Maharashtra Govt. Reg. No.: F-11724

 

 

 

 

 

 

 

 

 

 

Name : Veerthapa                                                                                                                             Marks : 80

Course : Masters in Business Administration (MBA 4 Sem)

Subject : Financial Management

 

Answer the following question.

 

Question. 1. What are Strike Price and Option Price? (10marks)

 

Answer:A stock option gives you the option to buy shares of a given company at a certain price, the strike price, at a later date.

 

If the stock price (say, $1) rises above the strike price (say, $0.75), you can exercise your option to buy shares at the strike price, and then turn around and sell those shares at the stock price, making $0.25 a share.

 

 

 

 

Question. 2. How risk and expected return is compared in two distributions? (10marks)

 

Answer:Expected return and standard deviation are two statistical measures that can be used to analyze a portfolio. The expected return of a portfolio is the anticipated amount of returns that a portfolio may generate, whereas the standard deviation of a portfolio measures the amount that the returns deviate from its mean.

 

Expected Return: Expected return measures the

 

 

Question. 3. Different types of investments time horizons. (10marks)

 

Answer:A time horizon is the length of time over which an investment is made or held before it is liquidated. Time horizons can range from seconds, in the case of a day trader, all the way up to decades for a buy-and-hold investor or an individual who is investing in a retirement plan. Investment time horizons are determined more by an investor’s goals for the funds rather than the mechanism itself.

 

Question. 4. What is meant by Financial Planning? (10marks)

 

Answer:Financial planning is the task of determining how a business will afford to achieve its strategic goals and objectives. Usually, a company creates a Financial Plan immediately after the vision and objectives have been set. The Financial Plan describes each of the activities, resources, equipment and materials that are needed to achieve these objectives, as well as the timeframes involved.

 

The Financial Planning activity involves the following tasks;—-

 

  • Assess the business environment

 

Question. 5. Define current assets and Give four examples (10marks)

 

Answer:Financial statements are a company’s window to the world. They tell the story of how successfully or unsuccessfully a company has performed for any given period. The three most common financial statements are the income statement, balance sheet, and statement of cash flows. Of the three statements, the balance sheet is the one that gives the clearest picture of the financial position of a company. The balance sheet is made up of three different sections: assets, liabilities, and stockholders equity. Each of these

 

 

Question. 6. To avoid the problem of shortage and surplus of funds, what is required in Financial management? Name the conceptand explain four points of importance.(10marks)

 

Answer:Financial Planning is required to avoid shortage or surplus of finance.

Importance of financial planning is:

1- by planning utilization of finance, it reduces waste ,duplication of efforts and gaps in the planning.

 

2- it helps in coordinating the various business activities such as sales,purchases, production, finance etc.

 

 

 

Question. 7. Every Manager has to take three major decisions while performing the finance function’ briefly explain them. (10marks)

 

Answer:The three main financial decisions which are generally taken by a finance manager are as under:

 

(i) Investment Decision: It refers to the selection of assets in which funds will be invested by the business. Assets which are obtained by the business are of two types, i.e., long-term assets and short-term assets. On this basis, investment decision is also divided into two parts:

 

 

 

 

 

Question. 8. How are financial trades made in an over the counter market? Discuss the role of a dealer in the OTC market. (10marks)

 

Answer:A decentralized market, without a central physical location, where market participants trade with one another through various communication modes such as the telephone, email and proprietary electronic trading systems. An over-the-counter (OTC) market and an exchange market are the two basic ways of organizing financial markets. In an OTC market, dealers act as market makers by quoting prices at which they will buy and sell a security or currency. A trade can be executed between two participants in an OTC market

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Subject :Corporate Law

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AEREN FOUNDATION’S                                                           Maharashtra Govt. Reg. No.: F-11724

 

 

 

 

 

 

 

 

 

 

Name :Veerthapa                                                                                                                              Marks : 80

Course : Masters in Business Administration (MBA 4 Sem)

Subject :Corporate Law

 

 

Answer the following question.

 

Question.1. Distinguish sale and hire purchase (10 marks)

 

Answer:Differences between Hire Purchase and Leasing

 

There are a number of differences between hire purchase and leasing. They are given below

 

  1. Transfer of ownership: In Hire purchase, the agreement is entered for the transfer of ownership after a fixed period. But in Leasing it is only in financial lease, the ownership will get transferred. While in operating lease, the ownership is not transferred.

 

 

 

Question.2. Discuss FDI (10 marks)

 

Answer:A foreign direct investment(FDI) is an investment in the form of a controlling ownership in a business in one country by an entity based in another country. It is thus distinguished from foreign portfolio investment by a notion of direct control.  The origin of the investment does not impact the definition as an FDI: the investment may be made either “inorganically” by buying a company in the target country or “organically” by expanding operations of an existing business in that country.

 

 

 

Question.3. How issue of securities to person resident outside India take place (10 marks)

 

Answer:In exercise of the powers conferred by clause (b) of sub-section (3) of Section 6 and Section 47 of the Foreign Exchange Management Act, 1999 (42 of 1999), the Reserve Bank of India hereby makes the following amendments in the Foreign Exchange Management (Transfer or Issue of Security by a Person Resident Outside India) Regulations, 2000 (Notification No. FEMA 20/2000-RB dated 3rd May, 2000), namely:-

 

  1. Short Title and Commencement:-

 

 

 

Question.4. Threat to commit suicide isit coercion? (10 marks)

 

Answer:Threat to file a suit. To threaten a criminal or civil prosecution does not constitute coercion because it is not an act forbidden by the Indian Penal Code. But a threat to file a suit of a false charge constitutes coercion, for such an act is forbidden by the I.P.C. (AskariMirzavsBibi Jai Kishori)

 

Threat to commit suicide. Neither suicide nor threat to commit suicide is punishable under the Indian Penal Code: Only an attempt to commit suicide is punishable under it.

 

In ChikkamAmmirajuvsChikkamSeshamma, there arose a question as to whether a threat to commit suicide amounts to coercion, and the Lordships of the

 

 

Question.5. What are the Rights and liabilities of Incoming partners (10 marks)

 

Answer:The Partnership Deed contains the mutual rights, duties and obligations of the partners, in certain cases, the Partnership Act also makes a mandatory provision as regards to the rights and obligations of partners. When there is no Deed or the Deed is silent on any point, :ne rights and obligations as provided in the Partnership Act shall apply.

 

 

Question.6. Distinguish cheque and Bill of Exchange (10 marks)

 

Answer:cheque vsboe‘Cheque’ is an instrument which contains an unconditional order, drawn on a banker, directing to pay a certain sum of money to the person whose name is specified in the instrument. ‘Bill of Exchange’ is a document contains an unconditional order, directing a person, to pay a certain amount to a specified person. These two terms sound the same, which becomes the cause of confusion for many people. Come, let’s start understanding the difference between Cheque and Bill of Exchange.

 

 

 

Question.7. State procedure for enquiry on complaints under S 19 (10 marks)

 

Answer:1.     On receipt of a complaint or a reference from the Central Government or a State Government or a statutory authority or on its own knowledge or there exists a prima facie case, it shall direct the Director General to cause an investigation to be made into the matter. Information, under section 19, if the Commission s of the opinion that

 

  1. The Director General shall, on receipt of direction under sub-section (1), submit a report on his findings within such period as may be specified by the

 

 

Question.8. Distinguish between Managing Director and Manager (10 marks)

 

Answer:We know that the term ‘managing director’ is used side by side with the term ‘wholetime director’ in several Sections of the Act and most of the provisions apply to both of them equally. Obviously, this may pose a question to the mind of a careful reader as to whether these two terms—’managing director’ and ‘whole-time director—denote the same business executive under two different names or whether they denote two altogether different personalities in a company ?

 

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Subject : Business Strategy

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AEREN FOUNDATION’S                                                           Maharashtra Govt. Reg. No.: F-11724

 

 

 

 

 

 

 

 

 

 

Name : Veerthapa                                                                                                                             Marks : 80

Course : Masters in Business Administration (MBA 4 Sem)

Subject : Business Strategy

 

 

Answer the following question.

 

Question. 1. Discuss the structural implementation and behavioral implementation. (10 marks)

 

Answer:Strategy implementation is the translation of chosen strategy into organizational action so as to achieve strategic goals and objectives. Strategy implementation is also defined as the manner in which an organization should develop, utilize, and amalgamate organizational structure, control systems, and culture to follow strategies that lead to competitive advantage and a better performance. Organizational structure allocates

 

 

 

Question. 2. What is the VRIO frame work? (10 marks)

 

Answer:VRIO is a business analysis framework that forms part of a firm’s larger strategic scheme. The basic strategic process that any firm goes through begins with a vision statement, and continues on through objectives, internal & external analysis, strategic choices (both business-level and corporate-level), and strategic implementation. The firm will hope that this process results in a competitive advantage in the marketplace they operate in.

 

VRIO falls into the internal analysis step of

 

 

Question. 3. Write a short note on value chain analysis. (10 marks)

 

Answer: Value chain analysis is a strategy tool used to analyze internal firm activities. Its goal is to recognize, which activities are the most valuable (i.e. are the source of cost or differentiation advantage) to the firm and which ones could be improved to provide competitive advantage. In other words, by looking into internal activities, the analysis reveals where a firm’s competitive advantages or disadvantages are. The firm that competes through differentiation advantage will try to perform its activities better than competitors would do. If it competes through cost advantage, it will try to perform internal activities at lower costs

 

 

 

Question. 4. Discuss about differentiation strategy. (10 marks)

 

Answer:A differentiation strategy calls for creating a product or service with sufficiently distinctive attributes that it sets your business apart from the competition. If your differentiation strategy works, you may be able to charge your customers a premium for your product or service. However, such a strategy may backfire without sufficient market acceptance. You also face other risks that can impact your bottom line.

 

Differentiation: Every company would like to think that it stands apart from the competition in the eyes of its customers. A company that

 

 

 

Question. 5. What is the role of the corporate parent? (10 marks)

 

Answer:A corporate parent is an organisation or person in power who has special responsibilities to care experienced and looked after children and young people, a group that includes:

 

  • those in residential care
  • those in foster care
  • those in kinship care, who live with a family

 

 

 

 

 

Question. 6. Explain a model of change process. (10 marks)

 

Answer:Organizational change does not have to be a complex process. In fact, Kurt Lewin did it in just three steps. This lesson discusses the three stages of organizational change according to Lewin, including unfreezing, changing and refreezing.

 

Kurt Lewin’s Change Model: Kurt Lewin developed a change model involving three steps: unfreezing, changing and refreezing. The model represents a very simple and practical model for understanding the change process. For Lewin, the process of change entails creating the perception that a change is needed, then moving toward the new

 

 

 

Question. 7. What is Core Competency? (10 marks)

 

Answer:A core competency is a concept in management theory introduced by, C. K. Prahalad and Gary Hamel. It can be defined as “a harmonized combination of multiple resources and skills that distinguish a firm in the marketplace”.

 

Core competencies fulfill three criteria:

 

  • Provides potential access to a wide variety of markets.
  • Should make a significant contribution to the

 

 

 

Question. 8. What is Strategy? (10 marks)

 

Answer:Strategy (from Greek στρατηγία stratēgia, “art of troop leader; office of general, command, generalship”) is a high level plan to achieve one or more goals under conditions of uncertainty. In the sense of the “art of the general”, which included several subsets of skills including “tactics”, siegecraft, logistics etc., the term came into use in the 6th century C.E. in East Roman terminology, and was translated into Western vernacular languages only in the 18th century. From then until the 20th century, the word “strategy” came to denote “a

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Subject : Business Ethics

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AEREN FOUNDATION’S                                                           Maharashtra Govt. Reg. No.: F-11724

 

 

 

 

 

 

 

 

 

 

Name :Veerthapa                                                                                                                              Marks : 80

Course : Masters in Business Administration (MBA 4 Sem)

Subject : Business Ethics

 

Case Studies

 

 

 

A Cooperative Bank (20 Marks)

 

A certain cooperative bank, named after a great Sant(saint) attracted a number of depositors, became customer friendly, and carried on good business transactions. However during an audit by the cooperative department, irregularities to the time of Rs. 10 crore surfaced. It was found that the chairman of the bank himself used Rs. 10 crores through several loan accounts. Due to these irregularities, RBI had to stop the transactions and account holders could not operate their accounts. The cooperative Department had to appoint an Administrator.

 

Answer the following question.

 

Question.1. Is it proper and ethical on the part of the authorities to mislead the account holders and customers by carrying on irregular activities, especially when the bank was named after a holy personage?

 

Answer:In 1999, money laundering exploded onto the front pages of the world’s newspapers. In August, news headlines claimed that $15 billion in funds from Russia might have been laundered through banks in New York. Newspapers have continued to follow this story. In September 1999, U.S. Treasury Secretary Summers testified before the House Banking Committee on this issue, placing international money laundering directly into the spotlight. The investigation continues and indictments of a former bank official, two other

 

 

Question.2. Is there any breach of ethical conduct on the part of the chairman of the bank for using Rs. 10 crores of the bank through loan accounts? If so, give reasons

 

Answer:Following the recommendations of the “National Task Force on Information Technology and Software development“, Reserve Bank has framed guidelines for extending working capital to the said industry. Banks are however free to modify the guidelines based on their own experience without reference to the Reserve Bank of India to achieve the purpose of the guidelines in letter and spirit. The salient features of these guidelines are set forth below:

 

  • Banks may consider sanction of working


 

Hippocratic Oath (20Marks)

 

When lakhs of people of the quakehit region in a certain state in India were braving the biting cold under open skies, some 100odd resident doctors of a certain hospital went on a flash strike ignoring more than 70 critically injured quake victims for almost six hour. The hospital didn’t supply blankets or given medical treatment to the quakeinjured and other seriously ill patients as the angry doctors assembled in the hospital compound and chanted slogans, announcing a flash strike that lasted for about six hours. Apparently, a nurse, after locking the room where blankets for doctors were stored, had forgotten to deposit the keys with the hospital matron. On discovering that there might be no blankets for the night to ward off the chill in the special rooms where the doctors had been put up, the latter reportedly gheraoed the matron and the assistant matron and heaped on them the choicest of abuses for the mistake committed by the nurse. When the nurse protested against the abuses, the doctors reportedly demanded that the matron tender an unconditional apology, or else they would remain on strike. Nevertheless late in the night, on the day of the strike, the dispute was amicably resolved and the doctors resumed duty. The issue was too minor for the doctors to lay aside all their responsibilities and go on a strike. Misbehavior of the doctors by striking just when they are most needed is indeed regrettable. A senior physician associated with the hospital has condemned the irresponsible behavior of the doctors.

 

Answer the following question.

 

Question.1. What action would you suggest against such irresponsible doctors? Give reasons in support of your answer.

 

Answer:What stops a doctor going on to the radio, appearing as a trusted voice of the medical profession and representative of the BMA, but making false and misleading statements about an important public health issue? What if the factual errors and misleading advice cause people to smoke who would otherwise have quit? We know that in Britain doctors are held to account by the General Medical Council and sometimes the courts for professional negligence in their surgeries and hospitals, but who holds them to account for negligent statements to the public?

 

 

 

Question.2. What remedial measures do you suggest to prevent such instances?

 

Answer:There is growing evidence of a negative effect of the current American preoccupation with malpractice on efforts to reduce error, enhance safety, and improve other domains of quality. The use by some insurers of systems assessment and risk analysis programs, linked to rewards for performance–which, taken together, we term proactive risk management–offers an opportunity to enhance our focus on systems and to bring patient safety

 

 

Poverty in India (20 Marks)

 

An experienced and knowledgeable Indian tourist guide suggested to a foreign tourist whom he was guiding that it would better togive up the programme of going around the places in the city and instead visit a plush five star hotel whose nightclub featured a goodcabaret. The guide, further, said that he would explain his life story which could give a clear picture of poverty in India.

 

Answer the following question.

 

Question.1. Explain the unethical issues in this case.

 

Answer:

Sadly, the tourism industry just gets things wrong sometimes and, at Responsible Travel, we strive to highlight the pitfalls of our desire to discover the world. Sometimes at any cost. Or else, carried away by our desire to have a much needed break, we just turn a blind eye to irresponsible tourism. This is also not helped by the fact that many travel companies and the travel media fail to highlight the serious issues and impacts of our travel on many destinations. Mass media coverage is given to abuses arising in fashion, food and forestry but holidays are often seen as sacrosanct. They are our time to escape the stresses of everyday life, and no one wants to be made feel guilty about travel or think of themselves as an irresponsible

 

 

Question.2. Give an overview of the case

 

Answer: There are four areas of concern in the ethical pursuit of tourism. Too often, tourism development is planned without consideration of the local environment’s or community’s needs and characteristics. An ethical treatment of the environment and community should involve consideration and participation in the planning and decision-making process, as well as implementing effective guidelines to assure fairness in employing both traditional and non-traditional employees. Finally, the industry must pay special attention to the target market: tourists.

 

According to Song (2000), a code of conduct is ‘a

 

 

 

Currency Manipulation1 (20 Marks)

 

General Motors, the world’s largest automobile manufacturer, accused Japan of currency manipulation giving its automakers a huge competitive advantage in the US. market and causing significant harm to the US auto industry. The company charged that Japan’s weak ‘yen policy’ gave its exporters an outright annual subsidy of up to 12,000 dollars per vehicle exported to the United States, giving an expected windfall of two billion dollars to Japan’s automakers “This subsidy has both facilitated the expansion of Japanese companies in the US and succeeded in keeping Americanbuilt automobiles out of Japan,” GM’s chief economist Mustafa Mohatarem told a congressional hearing. The impact of Japan’s sustained currency manipulation is a keyreason for a plethora of problems facing USowned automakers, Mohatarem told a USJapan trade hearing held by the House Representatives’ ways and means committee “However, it is frustrating, really unbelievable, to many of us in this business and the American manufacturing sector that the Japanese government’s extraordinary $420 billion currency manipulation programme has gone unquestioned and unchallenged, while China has become the sole focus of attention as the threat to American competitiveness,” he said. Lawmakers criticized the government for not being tough with Japan on its currency policy and sought an explanation from David Loevinger, deputy assistant secretary at the US treasury, among other government officials present at the hearing.

 

Answer the following question.

 

Question.1. Give an overview of the case

 

Answer:General Motors began doing business in Japan in 1915, when it introduced the Buick and Cadillac brands to local consumers. As the second largest vehicle market in Asia Pacific and the third largest market worldwide, Japan remains a key part of GM’s regional strategy.

 

GM’s operations in Japan are centered around General Motors Asia Pacific (Japan) Ltd. Located in Tokyo, it oversees support functions including finance, strategic planning, information systems and services, purchasing and logistics, human resources, corporate communications and corporate affairs. It also functions as GM’s national sales company in Japan and has responsibility for the sale and marketing of GM vehicles as well as

 

 

Question.2. Was the accusation of General Motors against Japan justifiable? Explain.

 

Answer:The General Motors streetcar conspiracy refers to convictions of General Motors (GM) and other companies for monopolizing the sale of buses and supplies to National City Lines and its subsidiaries, and to allegations that this was part of a deliberate plot to purchase and dismantle streetcar systems in many cities in the United States as an attempt to monopolize surface transportation, and to urban legends and other folklore inspired by these events.

 

 

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