MF0017 – MERCHANT BANKING AND FINANCIAL SERVICES

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ASSIGNMENT

 

DRIVE WINTER 2015
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) /

PGDFMN – (SEM 2)

SUBJECT CODE & NAME MF0017 – MERCHANT BANKING AND FINANCIAL SERVICES
SEMESTER 4
BK ID B1815
CREDITS 4
MARKS 60

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

Q.1 Explain the concept of merchant banking. Give a small introduction on book building and write about the methods and guidelines for book building.

 

Ans :Concept of merchant banking  :

 

Merchant Banking is a combination of Banking and consultancy services. It provides consultancy to its clients for financial, marketing, managerial and legal matters. Consultancy means to provide advice, guidance and service for a fee. It helps a businessman to start a business. It helps to raise (collect) finance. It helps to expand and modernize the business. It helps in restructuring of a business. It helps to revive sick business units. It also helps companies to register, buy and sell shares at the stock exchange. In short, merchant banking provides a wide range of services for starting until running a business. It acts as Financial Engineer for a business.

The functions of merchant banking are listed as follows:

  1. Raising Finance for Clients
  2. Broker in Stock Exchange

 

 

Q.2 Explain the whole concept of issue management which includes pre-issue and post issue management.

 

Ans :Introduction of issue management :

 

Issues or issue management refers to the systematic examination of an organization (usually companies, public authorities, political parties, associations, etc.), with their environmental concerns. It’s about the public to identify emerging, organization relevant issues early and to react accordingly. This can be through participation in shaping public opinion or done by adapting the organization policy. In addition, an organization also includes measures to bring subjects even in the public debate, the issue management. The term is also used in the project management and the software testing is used. There are, for example, the problem management , the task of management or the management and processing of reported errors so designated.

 

Pre-issue management :

 

 

 

Q.3 Financial services are of several kinds. Financial services are divided into two extensive categories. Explain in detail both the categories of financial services.

 

Ans : A. Fund based financial services:

 

  1. These Involve provision of funds against assets, bank deposits, etc.

2.Fund based income comes mainly from interest spread (the difference between the interest earned and interest paid), lease rentals, income from investments in capital market and real estate

  1. Major part of the income is earned through fund-based activities. At the same time, it involves a large share of expenditure also in the form of interest and brokerage.

 

 

1.Equipment leasing :

 

A lease is an agreement under which a company or a firm acquires a right to make use of a capital asset like machinery, on payment of a prescribed fee called „rental charges‟. Long-term.

 

 

 

 

Q.4 Give the difference between Bank Vs Depository. Explain the functions performed by depository.

 

Ans : Differences between bank and depository :

 

On the simplest level, depository is used to refer to any place where something is deposited for storage or security purposes. More specifically, it can refer to a company, bank or an institution that holds and facilitates the exchange of securities. Or a depository can refer to a depository institution that is allowed to accept monetary deposits from customers. Central security depositories allow brokers and other financial companies to deposit securities where book entry and other services can be performed, like clearance, settlement and securities borrowing and lending. On the other hand ,

A bank is a financial institution and a financial intermediary

 

 

 

 

Q.5 Give the introduction of leasing with an example. Explain all the four types of leasing.

 

Ans : Introduction of  leasing with example  :

 

Leasing is a process by which a firm can obtain the use of a certain fixed assets for which it must pay a series of contractual, periodic, tax deductible payments.

The lessee is the receiver of the services or the assets under the lease contract and the lessor is the owner of the assets. The relationship between the tenant and the landlord is called a tenancy, and can be for a fixed or an indefinite period of time (called the term of the lease). The consideration for the lease is called rent.

 

Example:

 

Suppose the AB company takes a new automobile on lease for three year. Also assume that at the end of three years the AB company will be called to take the ownership of vehicle at no extra cost. Here not only the vehicle is taken on lease but also the AB company is using the lease agreement as a means of financing the automobile.

 

Explanation all the four types of leasing :

 

 

 

Q.6 Write about the concept of securitization and its features . Explain the process of securitization of debts and its advantages.

 

Ans : Introduction of securitization :

 

Securitization is the financial practice of pooling various types of contractual debt, such as residential mortgages, commercial mortgages, auto loans, or credit card debt obligations, and selling said consolidated debt as pass-through securities, or collateralized mortgage obligation (CMOs) to various investors. The cash collected from the financial instruments underlying the security is paid to the various investors who had advance money for that right. Securities backed by residential mortgage receivables are called residential-mortgage-backed securities (RMBS), while those backed by other types of receivables are asset-backed securities.

 

Features of securitization  :

 

  1. Marketability:

 

 

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MF0016 & TREASURY MANAGEMENT

 

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DRIVE WINTER 2015
PROGRAM MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDFMN (SEM 2)
SUBJECT CODE &

NAME

MF0016 & TREASURY MANAGEMENT
BK ID B1814
CREDITS 4
MARKS 60

 

 

1 Give the meaning of treasury management. Explain the need for specialized handling of treasury and benefits of treasury.

Answer : Treasury management is the administration of a company’s cash flow as well as the creation and governance of policies and procedures that ensure the company manages risk successfully.

 

Treasury management is the creation and governance of policies and procedures that ensure the company manages financial risk successfully.

 

Because a primary function of treasury management is to establish levels for cash or cash equivalents so that a company can meet its financial obligations on time, treasury management is sometimes simply referred to as cash management.

 

 

 

2 Explain foreign exchange market. Write about all the types of foreign exchange markets. Explain the participants in foreign exchange markets.

 

Answer : The foreign exchange currency markets allow buying and selling of various currencies all over the world. Business houses and banks can purchase currency in another country in order to do business in that particular company. The forex market also known as FX market has a worldwide presence and a network of different currency traders who work around the clock to complete these forex transactions, and their work drives the exchange rate for currencies around the world. Since the foreign exchange currency market is one of the biggest markets of the world, the market is sub divided into different kinds of foreign exchange market. There are different features and characteristics associated with the different foreign exchange markets have different trading characteristics. The main three types of

 

 

 

  1. Write an overview of risk mitigation. Explain the processes of risk containment. Write about the tools available for managing risks.

Answer : Risk mitigation planning is the process of developing options and actions to enhance opportunities and reduce threats to project objectives. Risk mitigation implementation is the process of executing risk mitigation actions. Risk mitigation progress monitoring includes tracking identified risks, identifying new risks, and evaluating risk process effectiveness throughout the project.

 

Process of risk containment:

 

Risk Assessment

The goal of risk assessment is to identify the risk factors that are a part of the activity being undertaken. Basically, it’s about working out what could go wrong. For example, the task could be attending a client meeting. The possible risk factors would include

 

 

 

4 What is Interest Rate Risk Management (IRRM)? Write the components and features of IRRM. Explain the macro and micro factors affecting interest rate.

Answer : Interest rate risk (IRR) is defined as the potential for changing market interest rates to adversely affect a bank’s earnings or capital protection. Two previous issues of Community Banking Connections included articles on IRR management for community banks.1 The first article provided an overview of key elements of an IRR management program and common pitfalls faced at community banks. The second article focused more attention on directors’ and senior managers’ specific responsibilities, including development of sound policies and IRR exposure limits. In this article, the discussion proceeds to IRR measurement issues, including the appropriateness of certain measures and some of the challenges faced in modeling risk exposures.

 

 

5 Explain the contents of working capital. Write down the need for working capital.

 

Answer : Working capital is the life blood and nerve center of business. Working capital is very essential to maintain smooth running of a business. No business can run successfully without an adequate amount of working capital.

 

Contents of working capital:

 

  • Needs that are Short Term: Working capital is being utilized in acquiring current assets which will be converted to cash for a short period only.
  • Circular Movement: Working capital is being converted to cash constantly which will just be turned as a working capital all over again.
  • Permanency: Although it is just a kind of short term capital, working capital is needed by a business forever and always.

 

 

6 Explain the concepts and benefits of integrated treasury. Explain the advantages and disadvantages of operating treasury.

 

Answer : Integrated Treasury basically does the same thing as the traditional Treasury i.e. effective management of the funds. The difference is that the Integrated Treasury paints on a wider canvas. It is necessary that the Treasury has an eye on every market of the world, and every type of financial market in the country. Funds have to be moved from one sector to another to achieve maximum returns. With the full current account convertibility and financial sector reforms, the Indian corporates are also able to achieve this. Integrated

 

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MF0015 – INTERNATIONAL FINANCIAL MANAGEMENT

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ASSIGNMENT

 

 

DRIVE WINTER 2015
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) /

PGDFMN – (SEM 2)

SUBJECT CODE & NAME MF0015 – INTERNATIONAL FINANCIAL MANAGEMENT
SEMESTER 4
BK ID B1759
CREDITS 4
MARKS 60

 

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme

 

  1. Discuss the goals of international financial management

 

Answer:  All businesses aim to maximize their profits, minimize their expenses and maximize their market share. Here is a look at each of these goals.

Maximize Profits A company’s most important goal is to make money and keep it. Profit-margin ratios are one way to measure how much money a company squeezes from its total revenue or total sales.

 

 

 

2 The key component of the financial system is the money market that acts as a fulcrum of monetary operations.

Write down the important points under each category mentioned below.

 

  1. a) Functions performed by money market

Answer : There are two types of financial markets viz., the money market and the capital market. The money market in that part of a financial market which deals in the borrowing and lending of short term loans generally for a period of less than or equal to 365 days. It is a mechanism to clear short term monetary transactions in an economy.

 

Money market is an important part of the economy. It plays very significant functions. As mentioned above it is basically a market for short term monetary transactions. Thus it has to provide facility for adjusting liquidity to the banks, business corporations, non-banking financial institutions (NBFs) and other financial institutions along with investors.

 

 

 

 

3 Thousands of years back the concept of bartering between parties was prevalent, when the concept of money had not evolved. Explain  counter trade with examples

 

Answer :  Trading between nations has been happening since time began. In ancient time nations traded silk, spices, cloth and animals of all kinds. Today nation trade food items, defense equipment, metals, electronics etc. The products might have changed but the basic concept is still the same as the underlining need which brings together two nations in a trade relationship still exists.

 

One such method of trading between nations is called counter trade. Counter trade is an import / export relationship between nations or large companies in which good and/or services are exchanged for goods and services instead of money. In some cases monetary evaluations are made for accounting purposes.

 

 

 

4 There are different techniques of exposure management. One is the Managing Transaction Exposure and the other one is the managing operating exposure So you have to explain on both Managing Transaction Exposure and Managing Operating Exposure.

 

Answer : ‘Transaction Exposure’ is a risk which is faced by the organizations which are involved in international trade especially when they enter into the financial obligations. The risk which is faced by the companies is about the changes occurring in the currency exchange rates after they have entered into trade obligations in the international market. Many companies which face such a situation adopt hedging strategy which allows them to get locked in an exchange rate by using forward rates to evade the exposure of companies

 

 

 

 

5 Every firm is going on concern, whether domestic or MNC. Explain the techniques of capital budgeting and the steps to determine cash flows.

 

Answer : Capital investments are long-term investments in which the assets involved have useful lives of multiple years. For example, constructing a new production facility and investing in machinery and equipment are capital investments. Capital budgeting is a method of estimating the financial viability of a capital investment over the life of the investment.

 

A Explanation of techniques of capital budgeting:

 

There are several capital budgeting analysis methods that can be used to determine the economic feasibility of a capital investment. They include the Payback Period, Discounted Payment Period, Net Present Value, Profitability Index, Internal Rate of Return, and Modified Internal Rate of Return.

 

  • Net Present Value

The Net Present Value (NPV) method involves discounting a stream of future cash flows back to present value. The cash flows can be either positive (cash received) or negative (cash paid). The present value of the initial investment is its full face value because the investment is made at the beginning of the time period. The ending cash flow includes any monetary sale value or remaining value of the capital asset at the end

 

 

6 Write short note on:

 

  1. A) American Depository Receipts(ADR)

 

Answer : An American Depository Receipt, or ADR, is a security issued by a U.S. depository bank to domestic buyers as a substitute for direct ownership of stock in foreign companies. An ADR can represent one or more shares, or a fraction of a share, of a non-U.S. company. Individual shares of a foreign corporation represented by an ADR are called American Depositary Shares (ADSs).

 

 

  1. B) Portfolio

Answer : The term portfolio refers to any collection of financial assets such as stocks, bonds and cash. Portfolios may be held by individual investors and/or managed by financial professionals, hedge funds, banks and other financial institutions. It is a generally accepted principle that a portfolio is designed according to the investor’s risk tolerance, time frame and investment objectives. The dollar amount of each asset may influence the risk/reward ratio of the portfolio and is referred to as the asset allocation of the portfolio.

 

International portfolios allow investors to further

 

 

 

 

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PROJECT MANAGEMENT

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PROJECT MANAGEMENT

Total Marks: 100

 

Note: (i) Attempt any three questions from Section A, eachcarrying 20 marks.

 

 

SECTION A

 

Question.1. Detailed Project Report (DPR) forms the foundation on whichthe entire superstructure of the project is built – “If it is weak,project cannot weather turbulent times ahead.” Bring out thedo’s and don’ts of a good DPR.(20 Marks)

 

Answer:A project plan, according to the Project Management Body of Knowledge, is: “…a formal, approved document used to guide both project execution and project control. The primary uses of the project plan are to document planning assumptions and decisions, facilitate communication among stakeholders, and document approved scope, cost, and schedule baselines. A project plan may be summarized or detailed.”.

 

 

 

 

 

Question.2. Explain the following methods of forecasting demand(20mrks)

 

(a) Exponential Smoothing

 

(b) Adaptive Exponential Smoothing

 

(c) Exponential Smoothing with trend and seasonal data

 

(d) Double Exponential Smoothing

 

Answer: Demand forecasting is the art and science of forecasting customer demand to drive holistic execution of such demand by corporate supply chain and business management. Demand forecasting involves techniques including both informal methods, such as educated guesses, and quantitative methods, such as the use of

 

 

 

 

(a) Exponential Smoothing

 

Exponential smoothing is a rule of thumb technique for smoothing time series data, particularly for recursively applying as many as three low-pass filters with exponential window functions. Such techniques have broad application that is not intended to be strictly accurate or reliable for every situation. It is an easily learned and easily applied procedure for approximately calculating or recalling some

 

 

 

(b) Adaptive Exponential Smoothing

 

Adaptive exponential smoothing models are designed to improve performance by letting the smoothing parameter vary according to the most recent forecasting accuracy. This paper argues that the constant exponential smoothing results used in two comparative studies are inadequate as benchmarks. A

 

 

 

(c) Exponential Smoothing with trend and seasonal data

 

It is straightforward to perform seasonal adjustment and fit exponential smoothing models using Excel. The screen images and charts below are taken from a spreadsheet which has been set up to illustrate multiplicative seasonal adjustment

 

 

 

(d) Double Exponential Smoothing

Forecasting formula: The one-period-ahead forecast is given by:

Ft+1=St+bt.

The m-periods-ahead forecast is given by:

Ft+m=St+mbt.

 

Example

 

Consider once more the data set:

6.4,  5.6,  7.8,  8.8,  11

 

 

 

 

 

Question.3. Why do we need different types of cost estimates inprojects? Discuss five such estimates. On what factors is theirlevel or degree of accuracy dependent? (20mrks)

 

Answer: A cost estimate is the approximation of the cost of a program, project, or operation. The cost estimate is the product of the cost estimating process. The cost estimate has a single total value and may have identifiable component values.

 

 

 

Question.4. Why is a Project Management Information System ofimmense importance in a project? Discuss the objectives ofProject Management Information System. In designing aProject Management Information System what parameters areto be spelt out clearly? (20mrks)

 

Answer:The explosion in the computing field in the last twenty years forced the organisations to be computerised for achieving most of their operations using Information Technology (IT) systems. The implementation of the systems requires a management program for the IS applications development.

 

It is supposed that the tools and techniques used in such IS projects will differ independently based on the projects’ requirements. The roles and responsibilities of each contributor to the projects differ as well. The organisations responded to this new

 

 

 

 

 

Question.5. Explain the importance of “Project Review” in the context ofcontrol of a project. What are the elements of controls inprojects? How is cybernetics concepts applied to projectmanagement? (20mrks)

 

Answer:This Project Management Review form helps you document the results of your Project Review, at the end of the Execution Project Phase.

 

The Project Management Review is conducted to measure the deliverables produced by the project, and the results of the review are documented on this Project Review Form which is presented to the sponsor for approval.

 

Project Reviews are conducted at the end of the

 

 

 

 

 

 

SECTION B

 

 

 

 

(ii) Section B is compulsory and carries 40 marks.

 

Question.6. The activities, duration and direct activity costs are givenbelow. The indirect cost is Rs. 3000 per week. Starting fromthe normal duration obtain the crash cost and duration of theproject.

 

 

 

 

Activity Time in Weeks Cost Cost to Expedite
per week
(Cost slope)
Normal Crash Normal Crash
1 – 2 2 2 3000 3000
2 – 3 4 3 4000 5000 1000
2 – 6 8 8 6000 6000 —-
3 – 4 3 2 2000 3500 1500
3 – 5 2 2 2000 2000 —-
4 – 6 4 3 4000 5000 1000
5 – 6 3 3 4000 4000 —-
6 – 7 8 5 8000 12000 1333

 

 

Answer: Shortening the duration on an activity will normally increase its direct cost. A duration which implies minimum direct cost is called the normal duration and the minimum possible time tocomplete an activity is called crash duration, but at a maximum cost. The linear relationship shown above between these two points implies that any intermediate duration could also be chosen.

 

 

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SUB: INTERNATIONAL BUSINESS

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STUDENT NAME
ENROLLMENT NO.
PROGRAM NAME
SUBJECT NAME
SUBMISSION DATE

MARKS: 80

SUB: INTERNATIONAL BUSINESS

N.B.: 1) Attempt any Four cases

2) All cases carry equal marks.

  1. 1

International Case : Woman CEO Manages by the Textbook

Question :

  1. 1. Why was Ms. Bellisario a muc– sought – after CEO ? What was her careerpath ?

Answer:The demand for managers with an international background is great. Consider Marisa Bellisario who was one of the most sought-after executives in Europe. She was the first woman to head a major industrial firm in Italy, the state – controlled ITALTEL SocietaItaliana. This company is the biggest Italian firm making telecommunications equipment. Bellisario’s background, however, is international. After receiving her degree in economics and business administration from Turin University, she worked at Olivetti in the electronics division. When Olivetti sold

 

 

  1. 2. What special problems may she have encountered as a woman heading amajor company in Italy?

Answer: Two recent studies, published in April 2000 and March 2001, highlight the very low representation of women in managerial and senior positions in the private and public sectors in Italy, compared with the situation in other EU countries. The reports examine how and why women are excluded from career advancement, and propose measures to address this discrimination.Research and studies about the employment situation in Italy do

 

 

  1. 3. If she was successful managing by the textbook, why do some managersstill think thatmanagement cannot be taught ?

Answer: We have always known that we have a very tricky commercial situation when the buyer can’t determine quality in advance and the cost of failure is high. These situations tend to attract regulation — whether in air safety, drug approval, food inspection or, no doubt, deep-sea drilling. Now, if a product/service in this situation is delivered by an identifiable individual practitioner, it tends to become a regulated profession. Doctors are regulated

 

 

 

 

 

 

 

 

 

 

 

 

 

NO.2

International Case : Coke’s European Scare

 

Question :

  1. 1. What are the management issues in this case ?

Answer:The major issue faced by coke was wrong and late anticipation of a problem that led to disastrous consequences. Also, the company’s hard earned goodwill was at stake due to poor communication and a lax approach in dealing with an issue of high priority. Coke faced serious issues inside the organization which was the lapse in quality control that contaminated the CO2 content. Coke’s myopic outlook towards the issue made it lackadaisical in dealing with it.

In June 1999, Coke experienced its worst nightmare a contamination scare resulting in the recall of 14 million cases of Coke products in five European countries and huge blow to consumer confidence in the quality and safety of the world’s most recognizable brand.After the initial scare in Bornem, Belgium, Coke and Coca – Cola Enterprises (CCE), a

 

 

Q.2. What did Coke do and what could have been done differently?

Answer:What should have occurred? What should occur in future situations? It would be a logical inference to suggest that Coca-Cola’s decision to change its formula and market “New Coke” to the American population was nothing short of a complete failure. “On 23 April 1985 New Coke was introduced and a few days later the production of original Coke was stopped. This joint decision has since been referred to as ‘the biggest marketing

 

 

 

 

Q.3. What are the key factors that were or should have been considered bymanagement ?

Answer:As the project manager you are ultimately responsible for delivering a successful project. The buck stops with you, so it is in your interest to ensure relevant tools and techniques are deployed to make this happen. Some of the following may sound obvious but I encounter these basic mistakes month in month out with project managers scratching their heads wondering how and why it all went wrong.

Business Case:Ensure that there is a strong business case

 

 

 

 

 

 

 

 

 

 

NO.3

International Case : The Restructuring of Daimler-Benz

Question :

  1. 1. What is your assessment of Daimler-Benz’s operations in many differentfields ?

Answer: Daimler-Benz AG was a German manufacturer of automobiles, motor vehicles, and internal combustion engines; founded in 1926. An Agreement of Mutual Interest – which was valid until 2000 – was signed on 1 May 1924 between Karl Benz’s Benz & Cie., and Daimler MotorenGesellschaft, which had been founded by Gottlieb Daimler and Wilhelm Maybach. Both companies continued to manufacture their separate automobile and internal combustion engine marques until, on 28 June 1926, when Benz & Cie. and Daimler

 

 

Q.2. Should the various Groups operate autonomously? What kinds ofactivities should be centralized?

Answer:Yes. Various Groups should operate autonomously.

Similar to an individual with autonomy at work, an autonomous work group is a team of employees granted autonomy or independence over the work they do within an organization. This autonomy includes independent decision-making related to a specific work function, project or job and independent freedom to assign individual members specific tasks within the group.

Basics: Autonomous work groups have become

 

 

  1. 3. Daimler-Benz is best known for its Mercedes-Benz cars. Why do you thinkDaimler bought AEG in the first place, and why did the company venture intoAerospace and InterServices ?

Answer: Best known as the manufacturer of the luxurious Mercedes-Benz, Daimler-Benz AG is Europe’s largest commercial truck producer and makes more heavy (over six-ton) trucks than any manufacturer in the world. As the owner of three huge conglomerates, purchased in the mid-1980s, the company also produces everything from fighter bombers to vacuum cleaners. Acquisition of the conglomerates made Daimler-Benz the largest industrial company in Germany and the nation’s second-largest defense contractor. The roots of this company go back to the mid-1880s and two engineers, Carl Benz and Gottlieb Daimler, who are cited by most authorities

 

 

 

  1. 4. Given the apparent mistakes in acquiring nonautomotive businesses, whatshould JurgenSchrempp do now?

Answer: In 1994 Mercedes-Benz initiated a sweeping reorganization that included manufacturing more car parts outside Germany, appealing to younger buyers through radically different U.S. advertising, and developing more of the smaller, C-Class Mercedes or Baby-Benz models, as well as sport-utility vehicles and minivans built at the new Alabama plant. Near the end of the year Mercedes announced plans for a micro-Mercedes, a four-seat, four-door version of its luxurious A-Class car to be marketed to Americans as a “city” car for under $20,000, while an even tinier

 

 

 

 

 

 

 

 

 

 

NO.4

International Case : Profiles of Two Visionaries – Bill Gates & Steve Jobs

 

Questions :

  1. 1. How did Bill Gates and Steve Jobs differ in their leadership style ?

Answer:Leadership is “the process of influencing an organized group towards accomplishing its goals”. (Hughes, Ginnett and Curphy, 1993, p.6) This assignment is based on two successful business leaders and their contribution to the world. This document compares the Vision, Leader Follower relationship, Power to influence the Followers and Leadership Traits of both the business giants. And this concludes with a conclusion of who is effective in comparison. Entrepreneur-cum-Leader William Henry “Bill” Gates III, born on 28th October 1955 in Seattle

 

 

  1. 2. Compare and contrast the managerial practices of Gates and Jobs.

Answer: Bill Gate’s leadership is participative style because he involves his subordinate in decision making. He is a flexible person and he recognized his role was to be visionary of the company. Whenever needed he bring professional manager for managing and well structure of the organization? Gates is a strong and energizing person his enthusiasm, hardworkingnature, judgment skills reflect his personality. His motivating power and involving his friends to working with him became the success of Microsoft. On the other hand, Steve Job’s leadership is autocratic style,

 

 

 

  1. 3. What do you think about the future of Microsoft and Apple Computers ?

Answer:There was an announcement that should have caused tech investors to do a double take: Apple passed Microsoft’s value to become the new king of tech. That’s right: Apple’s market cap is now $240 billion, while Microsoft, yesterday’s standard-bearer, is sitting at $235 billion. If you’re not immediately shocked, you may want to look back at the start of

 

 

 

 

 

 

 

 

 

 

NO.5

International Case : Committee Management at the University of California

 

Question :

  1. How would you like to be reviewed for appointment or promotion by thishierarchy of committees ?
  2. What strengths or weaknesses do you see in this procedure ?
  3. Assuming that you see certain weaknesses and perhaps dangers in thiskind of committee management, what do you suggest be done ?

 

 

 

NO.6

International Case : Could The ChallengerAccident have been Avoided?

 

 

Question :

  1. What can you learn from this disaster that may be relevant to yourorganization or an organization you know ?
  2. What do you think was the cause, or were the causes, of the Challengerdisaster ?

 

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SUB : GENERAL MANAGEMENT

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STUDENT NAME
ENROLLMENT NO.
PROGRAM NAME
SUBJECT NAME
SUBMISSION DATE

 

 

 

SUB : GENERAL MANAGEMENT

Marks : 80

 

  1. B. : 1) Attempt any Four Cases

2) All questions carries equal marks.

 

 

CASE NO. 1

 

TRI – STATE TELEPHONE

 

 

 

 

Questions:

 

Question.1. Who are the stakeholders in this case ?

 

Answer:The major stakeholders are the customer who dictates the operation of the business. John Godwin, chief executive of Tri-state Telephone, leaned back in his chair and looked at the ceilings. How was he ever going to get out of this mess? At last night’s public hearing, 150 angry customers had marched in to protest Tri-State’s latest rate

 

 

Question.2. Which stakeholders are most important ?

 

Answer:Customers are the most important stakeholders. They are the backbone of Tri-State Telephone,they are the reason for the existence of the business.A stakeholder in a business is any individual or group with an interest in the decisions made by that company. Some of BT’s stakeholders are internal to the business, such as its employees. Some are external to the business, such as BT’s customers. The CEO and his or her executive team have to satisfy and balance the demands of various parties. Sometimes these demands are in conflict and one has to be prioritized over another. So what is the pecking order among the company’s stakeholders? When it comes to the crunch whose needs should be met first? Here

 

 

 

Question.3. What are the critical trends in Tri – State’s environment ?

 

Answer:Tri-State Telephone has experienced a dramatically change since the divestiture of AT and T. The rapid change in technology, evidenced by the introduction of cellular phones and theirinnovative uses has threatened the industry where Tri-State Telephone belongs. In addition, acase was raised against the company by their elderly customers with rate issue as the major matter.

 

In addition, technology was changing rapidly. Cellular telephones, primarily used in cars, were now hand held and could be substituted for standard phones. Digital technology was going forward, leading to lower costs and requiring

 

 

 

Question.4. Why do you think Tri – State’s customers are so upset ?

 

Answer:Tri-States customers where upset because of the recently proposed plan by the company regarding the pricing system of the service. The senior manager of the company failed to anticipate the possible response of some groups who used phone with notable frequency.

 

Tri-State Telephone operated in three states and had sales of over $3 billion. During the last five years, the company had experienced a tremendous amount of change. In 1984, the AT&T divestiture sent shock waves throughout the industry, and Tri-State Telephone had felt the effects, as pricing for long distance telephone service changed

 

 

 

 

Question.5. What should John Godwin do ?

 

Answer:John Godwin must have analytical and rational market segmentation. He must group his market or customers based on their frequency and offer a specific pricing plan per market segment. By this, he can diversify his service offerings without compromising the welfare of the customers.

 

Godwin’s company has recently proposed a new pricing system whereby users of local telephone services would simply pay for what they used

 

 

 

CASE NO. 2

 

FRESH IDEAS AT FRESH FIELDS

 

 

 

Questions:

 

Question.1. What economic and social factors should Fresh Fields managers watch ?

 

Answer:Economically fresh manager should know the terms and economic structure of the area .And socially strong fundamental factor should be there in his or her mind.With the collaboration of both social economy, the manager bound to get success.Fresh Fields may be a supermarket, but what it’s super at selling is its image: “Good for you foods.”

 

 

 

 

Question.2. Suppose you manage a local supermarket and Fresh Fields comes totown. How would you reinvent your organization to meet thechallenges posed by Fresh Fields ?

                                                                                                                                                                      

Answer:The economic development, competition and the need for planning and coordination of large and complex projects have forced innovation in management theories and techniques. This need has created a space for a new position in the organogram of traditional organizations. This new post is for managing unique tasks of projects which are not similar to business-as-usual. A project defined as “a temporary endeavour undertaken to create a unique product, service, or result”. This means that the project must be completed within

 


CASE NO. 3

 

RESPONDING TO ALLEGATIONS OF RACISM :

FLAGSTAR AND THE PLEDG

 

Questions:

 

  1. How would you describe the organizational culture at Flagstar ?
  2. How does Flagstar deal with diversity ?
  3. What challenges could Flagstar face in its near future ?


 

 

CASE NO. 4

 

DISNEY’S DESIGN

 

 

 

 

Questions:

 

Question.1. What environmental factors influenced management style at Disney ?

 

Answer:The Walt Disney Company is heralded as the world’s largest entertainment company. It has earned this astounding reputation through tight control over the entire operation : control over the open – ended brainstorming that takes place 24 hours a day ; control over the engineers who construct the fabulous theme – park rides; control over the animators who create and design beloved characters and adventurous scenarios ;

 

 

 

 

Question.2. What kind(s) of organizational structure seem to be consistent with“Dream as a Team” ?

 

Answer:People at the company have adopted the phrase “Dream as a Team” as a reminder that whimsical thoughts, adventurous ideas, and all – out dreaming are at the core of the company philosophy. The over all control over each department is tempered by this concept. Disney managers strive to empower their employees by leaving room for their creative juices to flow. In fact, managers at Disney do more than encourage innovation. They demand it. Projects assigned to the staff “ imaginers” seem impossible at first glance

 

 

 

Question.3. How and where might the informal organization be a real asset atDisney ?

 

Answer:Current Disney leader Michael Eisner has established the “Dream as a Team” concept. Eisner realized that managers at Disney needed to let their employees brainstorm and create with support. As Disney president Frank Weds says, “If a good idea is there, you know it, you feel it, you do it, no matter where it comes from.”

 

 

 


CASE NO. 5

 

“ THAT’S NOT MY JOB” – LEARNING DELEGATION ATCIN-MADE

 

 

 

Questions.

 

Question.1. How were principles of delegation and decentralization incorporatedinto Cine – Made operations ?

                                                                                                                           

Answer:When Robert Frey purchased Cin – Made in 1984, the company was near ruin.   The Cincinnati, Ohi-based manufacturer of paper packaging had not altered its product line in 20 years.  Labor costs had hit the ceiling, while profits were falling through the floor.   A solid quarter of the company’s shipments were late and absenteeism was high.  Management and workers were at each other’s throats.

 

Ten years later, Cin – Made is producing a new

 

 

 

 

Question.2. What are the sources and uses of power at Cin – Made ?

 

Answer:Cin-Made Packaging Group is celebrating its centennial this year. But to survive, let alone thrive, through the 20th century, the South Cumminsvillecompany was forced to reinvent itself in ways that might provide a glimpse of 21st-century business trends.

 

Founded in 1902 by Frederick Zumvorde, the Cincinnati Mailing Device Co. manufactured mailing tubes and paper cores. Although its name changed several times through the years, the company continued making paper-based containers. If Cin-

 

 

 

Question.3. What were some of the barriers to delegation and empowerment at Cin –Made ?

 

Answer:Our perceptions about work and the way we are part of it need to change.   These are thelessons in management that can be learnt from the Cin-Made experience.

  1. Transparent management policies are the call of the day
  2. Managers must lead by example rather than simply lecturing and ordering theemployees.
  3. Any status quo achieved or stagnation point reached by way of policies being inplace for long term must be challenged and remedied

 

 

 

 

Question.4. What lessons about management in a rapidly changing marketplacecan be learned from the experience of Cin – Made ?

 

Answer:Cin-made must have some lessons that can be applied to the marketplace. Williams is just one example of how job roles and duties have been redefined throughout Cin-Made. Joyce Bell, president of the local union, still runs the punch press she always has, but now also serves as Cin- Made’s corporate safety director.  The company’s scheduling team, composed of one manager and five lead workers from various plant areas, is charged with setting hours, designating layoffs, and deciding when temporary help is needed.   The

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CASE NO. 6

 

HIGH-TECH ANSWERS TO DISTRIBUTION

PROBLEMS AT ROLLERBLADE

 

 

 

 

Questions:

 

Question.1. With retailers as their primary customers, what customer competitiveimperatives could be affected by Rollerblade’s inventory problems ?

 

Answer:When a manger finds that demand exceeds inventory, the answer lies in making more goods. When a manager finds that inventory exceeds demand, the answer lies in making fewer goods. But what if a company management finds that they just do not know which situation applies?

 

This is the situation that recently confronted management at Rollerblade, the popular skate manufacturer based in Minnetonka, Minnesota. Rollerblade has been one of the leading firms in the fast growing high performance roller skate marketplace, it matters a great deal for Rollerblade managers whether demand and

 

 

 

 

Question.2. How appropriate might a just – in – time inventory system be for aproduct such as roller skates ?”

 

Answer:Rollerblade was in a bind. The product literally could not be shipped out the door. The managers found that workers were not able to ship products because, as a result of poor storage structures, they could not find the products. Once they were found, overcrowded aisles, in addition to other space constraints, still

 

 

 

 

Question.3. What opportunities are there fore Rollerblade managers to seethemselves as selling services, instead of simply roller skates ?

 

Answer:The answer for Rollerblade was found in technology. High-tech companies have introduced a collection of computer simulations, ranging in cost roughly from $10,000 to $30,000, that assist managers in generating effective facility designs. With the help of layout Master IV simulation software, developed by NRM, Rollerblade Management was able to implement a new distribution design. As a result of the distribution improvement,

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SUB : BUSINESS ADMINISTRATION

  1. B. : 1) Attempt any Four cases

2) All cases carry equal marks.

No : 1

 

REMAINS OF A DREAM

Q1. Identify and analyse the environmental factors in this case.

Ans 1:

  • Political-: Priority changes with the change in the ruling party.
  • Legal-:

 

 

 

 

Q2. Who were all responsible for this tragic end?

Ans 2: The organizations responsible for the tragic end are:

  1. a) Uttar Pradesh government: UP government should have analysed the complete situation before hand. They should have

 

 

 

 

Q3. It is right on the part of the government and promotional agencies to woo entrepreneurs by promising facilities and incentives which they are not sure of being able to provide?

Ans 3:

  • Diluting political image of the nation.
  • Spoiling name of the ruling government.

 

 

 

 

 

Q4. Should there be legislation to compensate entrepreneurs for the loss suffered due to the irresponsibility of public agencies? What problems are likely to beloved and created by such legislation?

Ans 4:

  • Problems likely to be solved
  • Increase confidence of entrepreneurs.
  • Safety for entrepreneurs.

 

 

Q5. What are the lessons of this case for an entrepreneur and government and promotional agencies?

Ans 5: Lessons for-: Entrepreneur

  • Proper environmental analysis is necessary for success.
  • Always refer for past records before any work.

 

 

 

 

 

Case 2: Costs of Delay:

Q1. Discuss internal, domestic and global environments of business revealed by this case.

Ans 1:

Internal/domestic environments

  1. a) The business decision making process in Indian govt. sector is pretty slow which leads to unnecessary loss of time and money. In this case, the slow process lead to loss of opportunity to buy a firm (premier Oil)
  2. b) There are much more than required levels of clearances that needs to be taken to acquire a company

 

 

Q2 Discuss whether it is the domestic or global environment that hinders the globalization of Indian business.

Ans: – It’s the domestic environment which hinders the globalization of Indian business. The policies were not in place at the time the markets were opened to foreign players. It’s a misconception that in India policies cannot work. India should learn from countries like Korea which initially strengthened its internal industries before opening its economy to the world but India failed to strengthen the

 

 

 

Q3 Even if Elf had not acquired Premier Oil, what would have been the impact of the delay in the clearance on IOC?

Ans: – Since the oil prices rose

 

 

 

Q4 What would have been the significance of the foreign acquisition to IOC?

Ans:-

  1. a) Supply of oil to India: – this would have eased off much pressure off the Bombay high refinery which is currently producing 80% of domestic crude oil.

 

 

Q5 What are the lessons of this case?

Ans: – Strike while the iron is hot. The decision making process should be fast or you will lose the opportunity to the

 

 

 

 

 

 

Case 3- The Natural Thrust:

Q1. Explain the environmental factors which Balsara used to its advantage.

Ans 1:

BALSARA USED ITS ADVANTAGE IN INDIA with clove oil (which has been traditionally regarded in India as an effective deterrent to tooth decay and tooth ache) as a unique selling proposition

IN MALAYSIA

There was good response

 

 

 

Q2. What is the strength of AAII to market ayurvedic toothpaste in USA?

Ans 2: Following are the strength of AAII to ayurvedic toothpaste market in USA. The company used the natural and herbal integrants in their toothpaste. Use of Clove oil, mint and menthol which is totally ayurvedic and use as

 

 

 

 

 

 

 

 

 

 

 

 

 

Case No. 6

Different for Gamble

QUESTIONS

Q1. Discuss the reasons for the initial failure of P & G in Japan.

Ans 1: P & G entered Japanese market in year 1973.P & G entered Japanese market with American products, American strategy, American managers and American sales method. This was the major reason of

 

 

Q2. Where did P & G go wrong (if it did) in the evaluation of the Indian market and its strategy?

Ans 2: P&G entered the Indian detergent market in the early nineties with the Ariel brand through P&G India. P&G also introduced products like shampoo, medical products and personal products of men and women. The Indian detergent market was dominated by Hindustan lever Ltd from Past many centuries. So this was one

 

 

Q3. Discuss the reasons for the difference in the performance of P & G in India and China.

Ans 3: The difference was because, china’s business worth several times than in India in less than 12 years, has emerged as highly promising market for P&G. When the Chinese market opened P&G was the first MNCS to enter china. The performance was better in china because per capita income is much higher in china than that of India, and

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